Centralised Telephone Booking Clerk

Job overview

Centralised Telephone Booking Clerk.

We have the following hours available:

• Full-time: 37.5 hours per week

Are you enthusiastic, motivated, want a new challenge and looking to be part of an inclusive, supportive team in a role that’s interesting, varied and rewarding?

Due to promotion of colleagues, we invite you to apply for an admin role within our Telephone Appointment Booking Centre based in Burnley General Teaching Hospital.

The initial salary is currently £25.272 after completion of training, skills and competencies, and rising further to a Band 3 £27,476 (pro-rata).

The department is the central hub for outpatient bookings, and operates, flexibly over 5 days, covering the hours 08:00 - 20:00.

The ideal candidate will have experience of working in an administrative environment with good knowledge of Microsoft applications.  Candidates must be a good team player, willing to learn and able to multi-task in a fast-paced environment.

Benefits of working for East Lancashire Teaching Hospital, include;

• -          27 days annual leave entitlement for new colleagues, -          All Bank Holidays on top of your annual leave entitlement -          Excellent pension scheme -          Full access to Employee Assistance Programme (Wellbeing Hub) -          Eye test voucher scheme -          Discounts at gyms, restaurants, family days out across the UK, holidays abroad and airport parking, well-being apps and much more.

Main duties of the job

Duties include liaising with patients and internal departments over the telephone, registering patient details and referrals onto the relevant system, booking and confirming appointments, dealing with enquiries to manage appointments, escalating appointment deficit or surplus and other general clerical duties.

The main systems used within the department are Cerner Millennium, e-Referral Service, Somerset Cancer Database, ARC Telephone communication system and the Booking Centre app.  The majority of these are internal systems which you will be trained to use.

Detailed job description and main responsibilities

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

• Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe, personal and effective care.
• Helping to ensure that all teams work to agreed standards across the specialties, providing a first-class service and appropriate management of referrals, appointments, and data recording.  To meet both local and national targets, income generation and compliance with Trust standards and policy.
• You will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
• Liaising with patients/carers to agree all appointments/attendances, cancellations and re-booking. Manage non-attendance in-line with the Trust’s Access Policy.