Central Service Analyst - Barnsley

Job overview

ARP includes the management of the current Airwave contract and also several replacement programmes Emergency Services Mobile Communications Programme (ESMCP) and also the implementation of two dependent programmes “Control Room Solution” and “Mobile Data Vehicle Solutions.

We have an opportunity for a Central Service Analyst to join the Central Service Team. The successful candidate will be providing Supplier Management activities across key suppliers, throughout the life of the ARP service contract and any new future services.

This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance Trusts, the NHS, and other emergency responders.

Main duties of the job

Service Performance Reporting : The Design and regular production of reports across ARP Services to support communications and meetings to Board level and in support of the supplier review meetings and Ambulance Trust Service review meetings.

Incident Management: Including, monitoring supplier incident management activities, raising and responding to escalations and supplier jeopardy management, management of and communication across stakeholders.

Asset and Configuration Management : Maintaining the ARP Configuration Management database (CMDB), ensuring that data quality and accuracy is of the highest standard.

Change Management: Maintenance of the ARP Change log and FSC (Forward Schedule of Change), working with suppliers in the production of workplans, preparation of information and attendance at the Change Advisory Board (CAB) and Emergency CAB. Owning the Supplier RFC Pack and circulating the weekly Post CAB Summary

Continuous Service Improvement: Working with Suppliers, ARP colleagues and the Central Service Managers to identify and implement service improvements.

Please note this is not an exhaustive list.

Detailed job description and main responsibilities

For further information about this role please see attached the job description.

Although the team is delivering complex programmes on behalf of the Department for Health and Social Care (DHSC), the team is hosted by South Western Ambulance Service NHS Foundation Trust, which means the successful candidate will enjoy all the benefits that working for an NHS Foundation Trust has to offer. These include a generous annual leave allowance (starting at 27 days), career average NHS pension scheme, access to a network of NHS / Emergency Services discounts offered by third party partners and NHS tax free initiatives like a salary sacrifice lease car scheme, plus cycle to work and technology scheme tax saving initiatives.

This post requires mandatory frequent travel and will be based in our Barnsley offices.

This role requires Security Clearance, and you will need to have been a UK resident for at least 5 years. For more information on the Government requirements, please visit the Gov website.

Check out our website to find out more about us as an organisation, our programmes, and latest press releases where we celebrate the huge team effort required for a successful delivery. Ambulance Radio Programme - Providing national critical communication solutions to the English, Scottish and Welsh Ambulance Services

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa