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Job overview
An exciting opportunity has arisen to join the Central Booking Administration team on a Part Time, Fixed Term basis as Maternity Leave cover. This role would suit a people person with excellent administrative skills who is keep to use them to help patients navigate a number of healthcare services, provided by Norfolk Community Health and Care NHS Trust. Working as part of a friendly and supportive team you will make and answer phone calls and process administrative tasks with a high level of accuracy to provide the best possible service to our patients and clinical colleagues.
Main duties of the job
To communicate with patients using telephony systems and to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking.
This role will involve being multiskilled across the services that are supported by Central Booking, ensuring that all services are supported during the operating times of 07:30 to 17:00, Monday to Friday.
Detailed job description and main responsibilities
Person specification
Other
Essential
- Flexible attitude and approach to work to meet Patient / Service needs
- Able to make own transport arrangements to meet the needs of the Service
- Willingness to cover in other geographical locations
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS
- Knowledge of SystmOne,
- Knowledge of RingCentral,
- Knowledge of ESSITY.
Qualifications
Essential
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Proven IT skills
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective communication and listening skills
Desirable
- Enhanced IT skills
- Planning skills
- Customer care skills
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
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Applying for this NHS job
This advert is for Central Booking Administrator with Norfolk Community Health and Care NHS Trust in Norwich, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Pro Rota. The contract type is Fixed term: 10 months (Maternity Cover). The application deadline is 05 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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