Catering Retail Supervisor

Job overview

We are looking for an organised, proactive and customer-focused Catering Supervisor to join our Retail team at Imperial College Healthcare NHS Trust. You will lead the day-to-day operation of our restaurants and coffee shops, ensuring that patients, staff and visitors receive a consistently high-quality service.

Working alongside the team, you will allocate duties, coordinate staffing and breaks, supervise food and drink preparation, oversee till and cash-handling procedures, monitor stock, deliveries and wastage, and maintain clean, safe and welcoming service areas.

You will motivate and support colleagues, provide training and guidance, respond effectively to operational issues and customer feedback, and ensure compliance with food safety, allergen, hygiene, health and safety, infection prevention and Trust procedures. The successful candidate will be confident leading a busy service, able to use initiative and committed to achieving excellent customer service, efficient operations and high retail standards.

Main duties of the job

• Supervise the work of staff in order to maintain and deliver a quality service according to set work schedules and procedures.
• Undertake daily reviews of work areas to ensure service delivery
• Deploy a team of staff as required, assessing workload schedules and allocating resource whilst prioritising urgent requests.
• Relocating staff to meet service need, including arranging cover for absences from work.
• Allocation of schedules of work, checking work schedules, making any temporary adjustments as may be required to meet the needs of the service
• Issue and monitor all equipment and materials in line with budget limits
• Manage and direct staff as appropriate, making regular visits to departments within agreed areas of responsibility
• Build and maintain effective relationships with staff, clients and other departmental supervisors.
• Motivate staff through good communication, regular team huddles and individual contact, progressing and feeding back to the management team on any issues raised, following up and ensuring actions are taken where appropriate

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.