Job summary
Dean Medical Practice-Coleford [part of G DOC LTD]
We are looking for an enthusiastic and motivated medical receptionist to join our reception team in a friendly, forward thinking practice. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.
This is a Part Time position 30 hours per week
Closing Date: Friday 7th August2026
Interview Date: Thursday 13th August 2026
Main duties of the job
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, whether in person, by telephone or electronically.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including call handling, managing appointments and the provision of clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Reports to:Reception Managers / Reception Supervisor
About us
G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.
We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.
By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.
Details
- Date posted: 17 July 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A0782-26-0063
- Job locations: Dean Medical Practice, Coleford Health Centre, Railway Drive, Coleford, Gloucestershire, GL16 8RH, United Kingdom, Dean Medical Practice, Lydbrook Health Centre, Upper Lydbrook, Lydbrook, Gloucestershire, GL17 9LG, United Kingdom, Dean Medical Practice, Cinderhill, Coleford, Gloucestershire, GL16 8HJ, United Kingdom
Job responsibilities
Duties specific to role:
The duties and responsibilities to be undertaken by members of the Practice reception & administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager or Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the Practice appointments system
Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail (post and electronic)
Taking messages and passing on information
Filing and retrieving paperwork/electronic data
Processing prescriptions in accordance with Practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Working conditions
Frequent, prolonged VDU use
Time-pressured environment
High levels of accuracy and attention to detail essential at all times
Exposure to distressing situations and written material
Variable working hours by rota
Requirement to wear uniform
Job Description for all G DOC workers
The job description for all G DOC workers also forms part of your job description.
Person specification
Other
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Evidence of continuing professional development
Skills
Essential
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Excellent communication skills (written and oral)
Desirable
- Strong IT skills
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Experience
Desirable
- Work in a receptionist role
- Broad knowledge of General Practice
Qualifications
Desirable
- GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
Personal qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
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Applying for this NHS job
This advert is for Care Navigator/Receptionist with G DOC Ltd in Gloucester, South West, England. It is listed as a Administrative and IT role. The advertised salary is £12.71 an hour. The contract type is Permanent. The application deadline is 07 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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