Care Navigator Receptionist

Job summary

We are looking for a friendly, organised and proactive Care Navigator Receptionist & Administrator to join our busy and supportive team at Orchard Medical Centre. This is an exciting opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

As the first point of contact for our patients, you will play a vital role in ensuring they receive the right support and are directed to the most appropriate healthcare professional or service. You will provide a professional and welcoming experience whether interacting with patients face to face, over the telephone or through digital channels.

We are seeking someone with excellent communication skills, strong attention to detail and the ability to remain calm and compassionate when dealing with a wide range of patient needs. In return, you will become part of a dedicated team committed to providing high quality patient care, with opportunities for ongoing development and training.

If you are motivated, reliable and passionate about making a difference within primary care, we would love to hear from you.

Main duties of the job

The successful candidate will provide reception, care navigation and administrative support to ensure the smooth day-to-day running of the practice. Duties include managing patient enquiries, coordinating appointments, processing prescriptions, handling correspondence, maintaining accurate patient records and supporting clinicians and colleagues with a variety of administrative tasks.

You will communicate with patients through multiple channels, signpost them to appropriate services, process referrals and documentation, and ensure information is recorded accurately and confidentially. The role requires excellent organisational skills, confidence using computer systems and the ability to prioritise a varied workload while maintaining a high standard of customer service.

You will also contribute to maintaining a safe, welcoming and efficient environment for patients and staff, working closely with the wider practice team to support the delivery of high-quality healthcare services.

About us

Orchard Medical Centre is a patient-focused GP practice committed to providing high-quality, accessible healthcare to our local community. We pride ourselves on delivering compassionate care and putting patients at the heart of everything we do.

Our team is made up of dedicated GPs, nurses, healthcare professionals, administrators and support staff who work collaboratively to provide an efficient and professional service. We foster a positive, respectful and inclusive working environment where every team member is valued and encouraged to contribute ideas and improvements.

Working at Orchard Medical Centre offers the opportunity to be part of a friendly and supportive team, gain valuable experience within primary care and access ongoing training and development opportunities. We are committed to continuous improvement and creating a workplace where staff can develop their skills, feel supported and make a meaningful difference to the health and wellbeing of our patients every day.

Details

• Date posted: 01 September 2026
• Pay scheme: Other
• Salary: £12.71 an hour
• Contract: Permanent
• Working pattern: Flexible working
• Reference number: A0335-26-0000
• Job locations: 10 Leigh Road, Worsley, Manchester, M28 1LZ, United Kingdom

Job responsibilities

To provide a high-quality, professional reception and administrative service to patients, clinicians, colleagues and other healthcare professionals. As a key member of the practice team, you will act as the first point of contact for patients and ensure all enquiries are handled efficiently, courteously and in accordance with practice procedures.

The successful candidate will receive, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective manner. The post holder will provide general assistance to the practice team and maintain a positive and professional image of the practice when interacting with patients, visitors and external agencies.

Reception Duties

• Welcome and assist patients and visitors attending the practice.
• Manage appointment bookings, amendments and cancellations in line with practice protocols.
• Support care navigation by directing patients to the most appropriate clinician or service.
• Process urgent appointment requests and home visit requests in accordance with practice procedures.
• Maintain accurate and up-to-date appointment systems.
• Respond to patient enquiries in person, by telephone, email and other digital communication channels.
• Register new patients and temporary residents and explain practice procedures.
• Process payments for private services and issue receipts where required.
• Ensure patient samples are forwarded to the appropriate department or member of staff.
• Maintain tidy and welcoming reception and waiting areas.
• Ensure information leaflets and patient resources are replenished as required.
• Undertake opening and closing procedures and support the security of the premises.
• Maintain electronic and manual filing systems.

Administrative Duties

• Work in accordance with practice policies, procedures and protocols.
• Process repeat prescription requests accurately and efficiently.
• Respond to patient enquiries received through the practice website.
• Process incoming electronic correspondence from hospitals and external organisations.
• Scan and accurately file patient correspondence within electronic records.
• Complete administrative tasks requested by clinicians and management.
• Type referral letters and process electronic referrals as required.
• Contact patients regarding appointments, test results and other healthcare-related matters.
• Support registration of new patients and updates to patient demographic information.
• Ensure all correspondence, reports and results are filed within the correct patient record.
• Use care navigation principles to direct patients to the most appropriate service.
• Provide a sensitive and supportive service in response to patients' needs.
• Maintain strict patient confidentiality at all times.
• Support clinicians and the wider practice team as required.
• Act as a chaperone when necessary and appropriately trained.
• Ensure clinical and administrative areas remain well stocked and organised.
• Assist in maintaining a safe, secure and clean working environment.
• Undertake other reasonable duties as requested by the Practice Manager or clinical team.

The post holder will have access to confidential information relating to patients, carers, staff and the business of the practice. All information must be treated as strictly confidential and handled in accordance with practice policies, data protection legislation and professional standards.

The post holder will be expected to maintain a good understanding of safeguarding responsibilities, identify concerns and follow appropriate procedures for raising and referring safeguarding issues relating to children and adults.

The post holder will contribute to maintaining a safe working environment by complying with practice health and safety procedures, infection prevention and control guidance, and by reporting potential risks and hazards promptly.

The post holder will support and promote equality, diversity and inclusion, treating patients, carers and colleagues with dignity, respect and fairness at all times.

The post holder will participate in training and performance reviews, maintain professional knowledge and skills, and contribute to continuous service improvement within the practice.

The post holder will work collaboratively with colleagues and external agencies, communicate effectively with patients and healthcare professionals, and contribute positively to the performance and development of the practice team.