Job summary
Derby Road Practice has a vacancy for a compassionate care navigation supervisor, on a part-time basis for 20 hours a week, working Thursday 08:00-18:30 and Friday 08:00-18:30.
Flexibility is crucial to accommodate training, holidays and occasional sickness.
Main duties of the job
Duties will include;
- Ensure the smooth day to day running of the care navigation team.
- Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Ensure the care navigation team is motivated, to monitor the quality of the work being completed and be able to provide guidance and support to the team to improve standards where required.
- Be an approachable member of the practice team, and seek to resolve issues that arise where possible, escalating to line managers where appropriate.
- Assist the Practice Management Team in managing patient complaints. Communicate with the patient as and when required to try and resolve patient complaints where possible.
- Work with the Reception Team Lead to ensure the coordination of the care navigation rota and arrange cover for absences.
- Support the induction and training of new care navigators.
- Be a point of contact for the care navigation team to report sickness absences.
About us
Derby Road has 2 sites, based in the heart of Ipswich, looking after over 18,700 patients. With close travel links to the beautiful Suffolk countryside and the Suffolk coast, we arepart of Suffolk Primary Care, a group of 8 GP practices across Suffolk.
Details
- Date posted: 02 July 2026
- Pay scheme: Other
- Salary: £14.12 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 29691-1
- Job locations: 52 Derby Road, Ipswich, Suffolk, IP3 8DN, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person specification
Experience
Essential
- Experience of working in a healthcare environment
- One years experience in busy customer service or reception environment. Experience of working in a team
- Basic computer skills including email, spreadsheets, word processing
- Good interpersonal/organisational skills
- Good communications skills, face to face and over the telephone and in writing
- Ability to deal appropriately with difficult situations and work under pressure, including being able to remain calm when dealing with conflict
Qualifications
Essential
- Educated to GCSE or equivalent, English and Maths Grade A-C (or equivalent)
WhatsApp job alerts
Get instant WhatsApp alerts for Medical Secretary roles in Bury St Edmunds
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Care Navigation Supervisor with Primary Care Careers in Bury St Edmunds, East of England, England. It is listed as a Administrative and IT role. The advertised salary is £14.12 an hour. The contract type is Permanent. The application deadline is 23 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.