Care Co-ordination Centre Administrator (Unplanned Care)

Job overview

Be at the Heart of our Community!

We are looking for a flexible administrator to join our growing team at the Integrated Care Coordination Hub in Abel Smith House, Stevenage.

We are currently looking for a full time administrators, working shifts of 8am to 4pm and 12pm to 8pm alternate weeks, including 2 x weekend days a month.

Unsocial hours payments made from midnight Saturday to midnight Sunday.

The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System.  The team is also responsible for directing each referral to the appropriate clinical team.

*Proposed interview date: 4th June 2026*

Main duties of the job

The successful candidate will:

• Have good communication, IT and customer service skills.
• Undertake a range of administration tasks, including processing referrals and letters
• Answer incoming calls, dealing with enquiries from patients, relatives and professionals
• Ensure accurate and relevant information is recorded on our clinical system database
• Work flexibly to meet the needs of the service

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work. After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.

Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.

Detailed job description and main responsibilities

The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

• Processing written referrals onto our clinical system
• Taking telephone calls from patients and other health care professionals.
• Dealing with enquiries in a helpful and efficient manner
• Offering a high level of service to all our patients
• Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
• Working with local service teams to complete required tasks and activities
• Working well as a team under pressure in a busy environment
• Sharing information and escalating issues as appropriate
• Identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.