CAMHS SPA Co-ordinator

Job overview

An exciting opportunity has arisen within our specialist CAMHS services to join CAMHS Single Point of Access (SPA) as a Band 5 CAMHS SPA Co‑ordinator. This role is a 12 months fixed contract for maternity cover. This is a varied role within a busy multi‑disciplinary team providing centralised access, triage and information for children, young people, families and referrers across five commissioned London boroughs.

You will play a key role in ensuring that young people and families receive timely, compassionate and effective access to CAMHS and other services. The postholder will provide support to admin staff, identify needs and risks, respond to enquiries and ensure referrals are processed efficiently. You will also lead on administrative coordination, rostering, data quality, office management and supervision of administrative staff.

This role is ideal for someone with strong organisational skills, excellent communication and experience working in administrative or CAMHS‑related settings. You will join a passionate team committed to service improvement, patient experience and high‑quality access pathways.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Wherever you wish to work and whatever stage of your career you're at, there's always a place for you at CNWL

To find out more about working in CAMHS please Click Herefor one of our CAMHS video.

Main duties of the job

• Respond to telephone and email enquiries from families, referrers and professionals, providing accurate information and signposting.
• Handle referrals in a timely manner to ensure young people access services as quickly as possible.
• Supervise administrative staff, including induction, training, day‑to‑day management and monthly supervision.
• Lead on rostering for the SPA administrators, ensuring appropriate staffing.
• Oversee data quality and ensure patient information systems are maintained accurately.
• Coordinate team meetings, training events and maintain central team diaries.
• Manage office/site operations including equipment, stationery, repairs, cleaning contracts and health & safety compliance.
• Collate monthly SPA data and support service reporting.
• Uphold CNWL values of Compassion, Respect, Empowerment and Partnership in all interactions

Detailed job description and main responsibilities

For further details of the Job duties and responsibilities please view the Job description attached.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK