CAMHS Admin Manager

Job overview

Milton Keynes Child and Adolescent Mental Health Services (CAMHS) delivers specialist mental health care for children and young people across Milton Keynes. The CAMHS Admin Service is a critical enabling function, supporting access, flow, quality, performance and governance across all CAMHS pathways.

The CAMHS Admin Manager will manage the admin team across CAMHS service line.

The CAMHS Admin Manager holds strategic and operational responsibility for the leadership, development and performance of administrative services across MK CAMHS, including Single Point of Access (SPA), pathway administration, referral management, waiting list management, clinical correspondence, records and reporting.

The post holder will lead service wide administrative strategy, ensuring systems and processes support safe care, timely access, national CAMHS access standards, performance targets and contractual requirements.

The role operates with a high degree of autonomy, providing expert leadership to clinical and operational colleagues, advising on risk, demand, capacity, and service improvement. The post holder will hold delegated financial responsibility; lead workforce planning for administrative services and contribute to CAMHS service strategy and transformation.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Main duties of the job

• Provide leadership for CAMHS administrative services, ensuring alignment with CAMHS priorities, Trust strategy and national policy.
• Lead the design and implementation of service‑wide administrative models that support access, throughput, quality and equity across CAMHS.
• Act as the CAMHS subject‑matter expert for administrative systems, performance reporting and access management.
• Proactively identify risks to delivery (e.g. demand, capacity, workforce, system failures) and implement mitigating actions.
• Contribute to service transformation programmes and CAMHS redesign workstreams.

Detailed job description and main responsibilities

• Ensure administrative services deliver timely, compassionate and child‑centred responses across all points of contact.
• Oversee performance management of CAMHS administrative functions, including referral handling, waiting list accuracy, correspondence timeliness and data quality.
• Lead on development and use of reporting frameworks to support oversight of activity, access standards and operational performance.
• Ensure consistent implementation of standard operating procedures across all CAMHS admin teams.

• Provide senior line management to Admin Leads and senior administrators, setting clear expectations and performance standards.
• Lead workforce planning, succession planning and skills development across CAMHS admin services.
• Hold accountability for staffing models, rota design, flexible working and operational resilience.
• Lead recruitment at scale, chair interview panels and ensure robust induction processes.
• Drive a culture of accountability, continuous improvement and staff wellbeing.