Job overview
We are after a dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a CALLEEAST Call Handler
CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services. Please note that although we are part of the Ambulance Service, this position is NOT for a 999 Call Handler.
Main duties of the job
The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service Providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Experience
Essential
- Experience of working as part of a team
Qualifications
Essential
- Educated to GCSE standard (or equivalent)
Skills and Knowledge
Essential
- Keyboard skills
- Windows application literate
- Literate and able to communicate clearly
Personal Qualities, Abilities and Attributes
Essential
- Calm and assertive, flexible, approachable, personable
- Ability to remain organised and calm when under pressure
- Ability to concentrate on repetitive tasks and provide excellent attention to details
- Ability to multitask
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Applying for this NHS job
This advert is for CallEEAST Advisor (Part Time - Perm) with East of England Ambulance Service NHS Trust in Royston, East of England, England. It is listed as a Manager and corporate role. The advertised salary is £25272.00. The contract type is Permanent. The application deadline is 10 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.