Job overview
Due to the continued expansion of the Single Point of Access team ,the Physical Health and Neurodiversity Care Group is looking to appoint highly motivated and enthusiastic call handlers within the team.
Full time (37.5 hours).
Successful candidates will be supporting a large number of multi-disciplinary services, including mental health, physical health and neurodiversity. Successful candidates would be required to work a variety of shifts covering a 24 hour rota to ensure effective service delivery.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Main duties of the job
As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach.
It is important that you are able to work effectively in a fast paced office environment, handling large volumes of telephone calls, some of which may be challenging and emotive . You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. Communication and team working are essential qualities to succeed in this role.
You should be able to use a PC and standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given.
Desirable requirements for this post are a good standard of education (5 GCSE’s including Grade C or above in English and Mathematics or equivalent), experience of working in a call handling environment or previous experience of working in the NHS would be advantageous.
Please note this is primarily an office based role which may on occasion require agile/home working.
Detailed job description and main responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship***
We reserve the right to close the vacancy early if there are a high amount of applications
Person specification
Knowledge
Essential
- Understand importance of maintaining confidentiality
Experience
Essential
- IT skills in Microsoft Office Packages or equivalent experience
Qualifications
Essential
- Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
- NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
Desirable
- GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
Skills/ Abilities
Essential
- Good interpersonal skills
- Ability to communicate effectively both verbal and in writing
- Awareness and understanding of the requirement for discretion and confidentiality
- Ability to relay correct messages but verbal and in writing
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Applying for this NHS job
This advert is for Call Handler/Administrator - Apprenticeship Opportunity with Rotherham Doncaster and South Humber NHS Foundation Trust in Doncaster, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,299.62 per annum. The contract type is Permanent. The application deadline is 23 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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