Job overview
A vacancy has arisen within our busy and supportive Call Centre at King’s Mill Hospital.
We are looking for a motivated individual with excellent communication skills and a passion for delivering outstanding customer service. As a Call Centre Clerk, you will be at the heart of patient care, ensuring outpatient appointments are managed efficiently and patient inquiries are handled with professionalism and empathy.
Key Responsibilities:
- Provide an effective and efficient call centre service for outpatient appointments and general patient queries.
- Support the Trust in meeting national and local targets.
- Adhere to the Trust’s Access Booking and Choice Policy.
- Work collaboratively with colleagues to ensure smooth operations across the department.
Apply now to join our team and help us deliver exceptional service to our patients.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge
Essential
- Computer literate with standard keyboard skills
- Good organisational skills
- Good communication skills
Experience
Essential
- Previous clerical experience
- Customer care experience
- Ability to work under strict deadlines
- Ability to cope efficiently under pressure
Desirable
- Previous NHS experience
Contractual
Essential
- Willingness to work flexibly
- Continual professional awareness
- Adherence to Trust & department policies and procedures
Qualifications
Essential
- Good general education with qualifications in English and Maths.
Desirable
- NVQ in Business and Administration or Customer Care
Further Training
Essential
- Customer Services course
Desirable
- ECDL or equivalent
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Applying for this NHS job
This advert is for Call Centre Clerk with Sherwood Forest Hospitals NHS Foundation Trust in Sutton In Ashfield, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is 12 months (fixed term). The application deadline is 22 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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