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Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- EXPERIENCE
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- EXPERIENCE
Experience within call centre environment
- EXPERIENCE
Dealing with inbound / outbound telephone calls
- QUALIFICATIONS
GCSE Pass grade 4 or above in English & Maths (or equivalent)
- QUALIFICATIONS
Level 2 in customer service or equivalent level of experience
- KNOWLEDGE & SKILLS
Excellent IT skills
- KNOWLEDGE & SKILLS
Ability to pay attention to detail
- KNOWLEDGE & SKILLS
Good Communication Skills both written and verbal
Desirable
Not listed in the available specification.
Job overview
Call Agent - Band 2
Adult Mental Health Services
Based at the Caludon Centre
1 x full time and 1 x P/T @ 18.75hrs
Adult Mental Health is looking for an enthusiastic and self-motivated people to join our teams.
We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.
This post requires to cover calls, referrals and administration for the Adult Mental Health Front door and Crisis Resolution & Home Treatment Team.
You will be working with the Adult Mental Health Services - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.
Main duties of the job
Specifically the role supports the call handling, admin processes and worklists for the Adult Mental Health Front Door.
You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Detailed job description and main responsibilities
The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.
For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.
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Applying for this NHS job
This advert is for Call Agent - Band 2 (Full Time) with Coventry and Warwickshire Partnership NHS Trust in Coventry, England. It is listed as a Band 2 Agent role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent. The application deadline is 30 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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