Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
The Business Support Officer (BSO) is a key operational and administrative role that supports the effective running of the Staffordshire Families Health & Wellbeing Service 0-19 by providing business, performance, governance, workforce, financial, and administrative support to the Service Manager and operational teams.
The post holder acts as a central point for coordinating information, monitoring performance, maintaining systems and records, and ensuring services operate efficiently and comply with Trust and NHS requirements. The role combines strong administration skills with data analysis, reporting, governance support, and service improvement responsibilities
Main duties of the job
- Provide comprehensive business and administrative support to Service Manager.
- Collect, validate, analyse, and report operational, workforce, activity, and performance data.
- Produce reports, dashboards, audits, presentations, and management information to support decision-making.
- Monitor service performance, waiting lists, compliance targets, and data quality, escalating concerns where appropriate.
- Support governance activities, including risk registers, audits, inspections, and CQC requirements.
- Maintain accurate records, databases, and reporting systems in line with Trust and NHS standards.
- Support workforce monitoring, including mandatory training, appraisals, sickness absence, and compliance reporting.
- Develop and improve administrative processes, standard operating procedures, and reporting arrangements.
- Provide guidance and support to staff on the use of digital systems and reporting processes.
- Draft correspondence, briefing papers, service updates, and meeting documentation.
- Build effective relationships with clinical, operational, corporate, and external stakeholders.
- Contribute to service improvement initiatives through analysis, reporting, and process review.
Detailed job description and main responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- Midlands Partnership University NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
- Staffordshire and Stoke-on-Trent Integrated Care Board
The role is responsible for coordinating business support, performance reporting, governance, workforce monitoring, and administrative processes to help ensure efficient, compliant, and effective service:
- Provide business, operational and administrative support to managers and teams.
- - Produce and analyse performance, workforce and activity reports.
- Monitors waiting lists, targets, compliance and data quality.
- Support governance, audits, risk management and CQC requirements.
- Maintain accurate records, systems and management information.
- Support workforce reporting, training and appraisal compliance.
- Develop and improve administrative processes and reporting systems.
- Liaise with stakeholders to support effective service delivery.
- Prepare reports, presentations, correspondence and meeting papers.
- Identify and escalate performance, compliance and operational risks.
Person specification
Experience
Essential
- Significant experience in administration duties.
- Experience of collecting, validating, analysing, and reporting performance or operational information using electronic systems and spreadsheets..
- Ability to plan, schedule and organise day to day work.
- Experience of supporting digital systems, reporting processes, or service improvement initiatives.
Desirable
- Knowledge/Experience of NHS Systems.
- Experience of supporting projects.
- Experience in the NHS or similar public sector environment.
Qualifications
Essential
- NVQ Level 3 Business Administration.
- OCR/ RSA III or equivalent.
- Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Powerpoint).
Desirable
- BTEC Diploma in Business Administration
skills, knowledge, abilities
Essential
- Good written and verbal communication skills.
- Ability to interpret information, requests, and service requirements and take appropriate action within agreed procedures and timescales.
- Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
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Applying for this NHS job
This advert is for Business Support Officer with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 pro rota. The contract type is Permanent. The application deadline is 06 Aug 2026.
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