Job overview
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Business Support Officer - 12 month fixed term contract
This is an exciting opportunity for a Business Support Officer to provide high-quality, efficient and confidential business, operational and administrative support to the Strategic Lead - Multi-agency Escalations for an innovative, system-wide pilot that will transform how children and young people with complex emotional, behavioural, and social needs are supported in South Staffordshire.
In the role you will support the Strategic Lead through the coordination, collection, validation, analysis, and presentation of operational, activity and performance information to support service monitoring, reporting, planning, and continuous improvement.
This includes monitoring key performance indicators, validating information from multiple systems, identifying data quality issues, waiting list pressures, recording compliance concerns, or performance exceptions, and raising or escalating concerns appropriately with managers and staff in accordance with Trust procedures and service requirements.
Main duties of the job
- Provide comprehensive business support to the Strategic Lead, including the extraction, validation, monitoring, and presentation of performance and operational information to support key performance indicators, service monitoring, compliance, supervision, and forward planning.
- Extract, collate, and interpret information from a range of systems, including patient information systems, to support reporting requirements and operational processes, ensuring confidentiality and appropriate handling of sensitive information at all times.
- Assist in the preparation of reports, dashboards, audits, and presentations for operational and governance purposes.
- Support the collation and preparation of evidence and documentation for regulatory, audit, and assurance purposes, including Care Quality Commission (CQC) requirements
- Contribute to the review and development of local procedures, administrative processes, and working practices to support service improvement and effective service delivery.
Detailed job description and main responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- Midlands Partnership University NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
- Staffordshire and Stoke-on-Trent Integrated Care Board
Please review the attached job description and person specification for more details of the requirements of this role.
Person specification
Experience
Essential
- Significant experience in administration duties.
- Previous experience of setting up office/ administrative systems
- Experience of collecting, validating, analysing, and reporting performance or operational information using electronic systems and spreadsheets..
- Ability to plan, schedule and organise day to day work.
- Experience of supporting digital systems, reporting processes, or service improvement initiatives.
Desirable
- Experience in the NHS or similar public sector environment.
- Knowledge/Experience of NHS Systems
- Experience of supporting projects
Qualifications
Essential
- NVQ Level 3 Business Administration (or equivalent level of experience)
- OCR/ RSA III or equivalent experience
- Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Powerpoint).
Desirable
- BTEC Diploma in Business Administration
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Applying for this NHS job
This advert is for Business Support Officer with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is 12 months (12 month fixed term contract). The application deadline is 06 Aug 2026.
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