Business Support Manager - East CMHT

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Are you passionate about data quality, performance improvement, and making a real impact in mental health services? We are looking for a Business Support Manager to lead on data-driven performance monitoring and analytics within our Mental Health Community Teams based in East Staffs. This is a key role in ensuring accurate recording, robust reporting, and continuous improvement against the Trust’s KPIs. If you have strong leadership skills, advanced data expertise, and a commitment to supporting better outcomes for patients, we want to hear from you.

Accurate data and reliable performance reporting are the backbone of high-quality mental health care. In this role, you will ensure that our services are driven by evidence, not assumptions. By improving data consistency, monitoring KPIs, and supporting teams to act on insights, you will directly influence patient outcomes and service efficiency. Your work will help clinicians and managers make informed decisions, reduce risk, and deliver care that meets the highest standards. This is more than a support role—it’s a key driver of improvement across the services.

Main duties of the job

• Data Leadership: Champion data quality and consistency across all mental health services within the locality, ensuring accurate recording and reporting.
• Performance Monitoring: Develop and maintain systems to track and report on KPIs (both quantity and quality), providing timely insights to Operational Managers.
• Analytics & Reporting: Extract, analyse, and interpret data from organisational systems (including RiO, Power BI, and ESR) to identify trends, highlight risks, and support evidence-based decision-making.
• Compliance & Escalation: Proactively address performance issues by engaging with clinicians and escalating concerns through appropriate pathways when necessary.
• Team Management: Lead and support business support staff, promoting best practices in data management and operational processes.
• Continuous Improvement: Work flexibly across team bases to identify opportunities for process optimisation and contribute to service development initiatives.

Essential Skills & Knowledge

• Advanced understanding of business requirements within adult mental health services.
• High-level proficiency in organisational systems such as RiO, Power BI, and ESR.
• Strong analytical skills with the ability to turn complex data into actionable insights.
• Leadership and management experience, with a focus on driving performance and accountability.
• Ability to prioritise, respond quickly to emerging issues, and maintain accuracy under pressure.

Detailed job description and main responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board.

The Mental Health Community Teams deliver a wide range of therapies and interventions to adults across the South East Staffordshire locality. To ensure these services meet the highest standards, accurate data, robust performance monitoring, and consistent reporting are essential.

We are seeking a Business Support Manager who will play a pivotal role in driving data quality, performance improvement, and operational efficiency. Working closely with Operational Leads and Business Support Leads, you will manage and maintain the business support infrastructure that underpins service delivery. This includes developing and refining systems and processes to monitor performance against the Trust’s Key Performance Indicators (KPIs), ensuring data integrity, and supporting informed decision-making through analytics.

You will also lead and line-manage the locality’s business support team, fostering a culture of accuracy, accountability, and continuous improvement. Strong leadership, advanced data skills, and the ability to translate insights into action are key to success in this role.