Business Support Manager (CBS)

Job summary

You will be joining the Chief Data Officer (CDO) Group. The role sits within the Population Surveillance & Strategy Team (PSS), which sits at the heart of the Trusted Data & Technology (TDT) directorate within UKHSA. The team was responsible for the management of the UK's major COVID-19 surveillance studies, which were set-up at the start of the pandemic to understand the disease's impact both at a UK-wide level and on specific vulnerable groups. Data generated by these studies has formed the heart of the government's response to the pandemic and working in this area is an opportunity to have impact in some of the highest profile areas of civil service working.

Main duties of the job

• Act as business and governance lead, establishing and maintaining systems and processes to support delivery of digital capabilities for large-scale. population studies and disease surveillance in an effective, structured manner.
• Develop, manage and own commercial governance frameworks and approval processes.
• Coordinate departmental requirements for monthly and quarterly returns (e.g. quality plans, directorate scorecards, financial planning).
• Support business planning, including tracking, coordinating and reporting on operational budget expenditure.
• Produce and maintain internal and external communications, including drafting board agendas and papers, recording decisions, and tracking actions withowners for reporting.
• Lead on actions, risks and issues management, liaising with central project management where required.
• Deliver governance functions, including preparing briefings and presentations, commissioning work across teams/directorates, and representing the team incross-organisational discussions (e.g. UKHSA stakeholders).
• Contribute to records management processes and compliance.
• Support wider team activity as required, consistent with role expectations

About us

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Details

• Date posted: 11 June 2026
• Pay scheme: Other
• Salary: £41,983 to £52,113 a year per annum, pro rata
• Contract: Fixed term
• Duration: 24 months
• Working pattern: Full-time, Part-time, Job share, Flexible working
• Reference number: 919-NP-633001094-EXT
• Job locations: Core HQ, Birmingham, Leeds, Liverpool, London (Canary Wharf), E14 4PU, United Kingdom

Job responsibilities

As PSS Business Manager for community-based surveillance you will manage and control governance activities, typically of moderate complexity, to enable effective management and decision-making. This will actively enable the development and implementation of large-scale population studies from the perspective of Pandemic Preparedness. You will add value to seasonal surveillance activities and aid in surge responses when required, and you will work with external stakeholders, including academia, to develop contingency plans and provide resilience for an essential intelligence source. You will also support other team-wide activities to support cross function resilience which will provide opportunities for development and stretch.

Essential role criteria:

• Experienceof governance and reporting,or equivalentina corporate or project role environment.
• Experience of drafting briefing papers,presentationsand correspondence
• Experience and knowledge of financial business cases, commercialframeworksand contracts
• Working knowledge of assurance and project delivery frameworks and methodologies.
• Ability to work well under pressure, with multiple tasks, in a fast-changing and ambiguous environment, with a keen attention to detail.
• Strong interpersonal skills, and the ability to develop effective relationships with a wide range of stakeholders.
• Excellent presentation,briefingand drafting skills.

Desirable role criteria:

• Experienceworking with digital enablement and/or development and deployment
• Knowledge of risk management

Selection Process Details (Success Profiles)

This vacancy is using Success Profiles and will assess your Behaviours, Strengths & Experience.

Stage 1: Application & Sift

Success profilesSuccess Profiles - GOV.UK

You will be required to complete an application form. You will be assessed on the listed seven essential criteria, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application)
• 1000 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your CV please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible).Please do not email us your CV.

HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over1000 words.

Longlisting: In the event of a large number of applications we will longlist into three piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

If used, the pile Meets all essential criteria willproceedto shortlisting.

Shortlisting:In the event ofa large number ofapplications wemay conductan initialsift, on the lead criteria of :

• Experienceof governance and reporting,or equivalentina corporate or project role environment.
• Experience of drafting briefing papers,presentationsand correspondence
• Experience and knowledge of financial business cases, commercialframeworksand contracts

Desirable criteria maybeusedin the event ofa large number ofapplications/largeamountof successful candidates.

If you are successful at this stage, you will progress to interview & assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

Success profilesSuccess Profiles - GOV.UK

You will be invited to a single remote interview.

Behaviours and Strengths will be tested at interview.

The Behaviours tested during the interview stage will be :

• Communication and Influencing (Lead)
• Making Effective Decisions
• Leadership
• Delivering at Pace

Interviews dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

For roles where specific qualifications or registrations are required, successful applicants will be asked to provide appropriate evidence. Employment cannot commence until satisfactory documentation has been received and verified.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check before the can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard.

Eligibility

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

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