Business Support Manager - 6 month Secondment

Job overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

We have an exciting opportunity for a Business Support Manager to join the leadership team within the Long Term and Specialist Services portfolio. This diverse portfolio covers Community Nursing and Specialist Services, offering a busy and varied environment.

You will play a key role in overseeing administration services and leading the Health and Social Care Coordinator teams across Ashford and Canterbury, ensuring effective workforce coordination, service delivery, and performance management. The role involves working closely with the Head of Service, Assistant Director and wider senior leadership team to support service development and continuous improvement.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing competing priorities, and is motivated to improve services and outcomes.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship.  Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job

We are looking for a highly organised and detail-oriented individual with strong interpersonal and communication skills. You will be confident engaging with a wide range of stakeholders and able to manage, influence and develop teams effectively.

You will have experience in managing workload independently while supporting organisational priorities, alongside a proven ability to lead service improvements and drive change. Previous project management experience is desirable, and knowledge of QSIR tools and methodologies would be advantageous.

Strong analytical capability is essential, including experience in extracting, manipulating and interpreting data. Advanced IT skills are required, with working knowledge of systems such as SQL, Rio, Datix and HealthRoster.

You will bring creativity to problem-solving and a proactive approach to identifying opportunities for innovation, collaboration and efficiency. This role suits someone who is professional, adaptable and committed to delivering high-quality support within a complex healthcare environment.

Detailed job description and main responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.