Business Support Assistant - Support Services

Job details

• Job reference: 248425
• Salary: Band 3 (£29,103 - £31,409)
• Job closing date: 09/08/2026
• Job Type: Administrative Services
• Location: Crown House
• Employment type: Fixed-term
• Hours Per Week: 21.6
• Job posted date: 22/07/2026
• Employer (NHS Board): NHS Greater Glasgow & Clyde
• Department: Support Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

A temporary Band 3 Business Support Assistant supporting the Mental Health Service within Inverclyde HSCP. The post involves providing comprehensive administrative and clerical support to clinical staff and service users, and contributing to wider Mental Health & Recovery Service administration. You can explore more about the role duties or Band 3 expectations.

Duration, Location, and Working Pattern:

• Base location - Crown House, Greenock
• Shift pattern: Wednesday, Thursday, Friday
• Flexibility required to provide cover across other service areas when needed. You can explore work pattern details or location context.
• Fixed term, maternity cover - Part-time

Base location - Crown House, Greenock

Shift pattern: Wednesday, Thursday, Friday

Flexibility required to provide cover across other service areas when needed. You can explore work pattern details or location context.

Fixed term, maternity cover - Part-time

Key responsibilities:

• Liaising with service users electronically and face‑to‑face using PC and telephone systems
• Reception duties and clinic cover using appropriate systems
• Assisting with stock checks, ordering and control systems in line with financial procedures
• Audio typing and keyboard work, producing reports, correspondence, minutes and memos using Microsoft Office
• Supporting the development of new management systems where appropriate
• Collecting statistics, data input, record management and general typing/transcribing
• Appointment booking, accommodation booking, filing and archiving
• Participating in second‑skills training (e.g., audio typing)

Liaising with service users electronically and face‑to‑face using PC and telephone systems

Reception duties and clinic cover using appropriate systems

Assisting with stock checks, ordering and control systems in line with financial procedures

Audio typing and keyboard work, producing reports, correspondence, minutes and memos using Microsoft Office

Supporting the development of new management systems where appropriate

Collecting statistics, data input, record management and general typing/transcribing

Appointment booking, accommodation booking, filing and archiving

Participating in second‑skills training (e.g., audio typing)

Knowledge, training, qualifications and/or experience required to do the job:

• Accurate keyboard skills and working knowledge of Microsoft Office Suite
• Ability to prioritise workload effectively
• Strong interpersonal and communication skills
• Good organisational skills and a flexible approach
• Awareness of EMIS Web (desirable)
• Ability to manage a robust referral/allocation process
• Knowledge of office environments, equipment and systems
• Experience in secretarial or administrative roles and familiarity with office procedures. You can dive deeper into the required skills or EMIS Web basics.

Accurate keyboard skills and working knowledge of Microsoft Office Suite

Ability to prioritise workload effectively

Strong interpersonal and communication skills

Good organisational skills and a flexible approach

Awareness of EMIS Web (desirable)

Ability to manage a robust referral/allocation process

Knowledge of office environments, equipment and systems

Experience in secretarial or administrative roles and familiarity with office procedures. You can dive deeper into the required skills or EMIS Web basics.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Margaret Anne Reid, Medical Secretary - 01475 558000 - margaretanne.reid2@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

A temporary Band 3 Business Support Assistant supporting the Mental Health Service within Inverclyde HSCP. The post involves providing comprehensive administrative and clerical support to clinical staff and service users, and contributing to wider Mental Health & Recovery Service administration. You can explore more about the role duties or Band 3 expectations.

Duration, Location, and Working Pattern:

• Base location - Crown House, Greenock
• Shift pattern: Wednesday, Thursday, Friday
• Flexibility required to provide cover across other service areas when needed. You can explore work pattern details or location context.
• Fixed term, maternity cover - Part-time

Base location - Crown House, Greenock

Shift pattern: Wednesday, Thursday, Friday

Flexibility required to provide cover across other service areas when needed. You can explore work pattern details or location context.

Fixed term, maternity cover - Part-time

Key responsibilities:

• Liaising with service users electronically and face‑to‑face using PC and telephone systems
• Reception duties and clinic cover using appropriate systems
• Assisting with stock checks, ordering and control systems in line with financial procedures
• Audio typing and keyboard work, producing reports, correspondence, minutes and memos using Microsoft Office
• Supporting the development of new management systems where appropriate
• Collecting statistics, data input, record management and general typing/transcribing
• Appointment booking, accommodation booking, filing and archiving
• Participating in second‑skills training (e.g., audio typing)

Liaising with service users electronically and face‑to‑face using PC and telephone systems

Reception duties and clinic cover using appropriate systems

Assisting with stock checks, ordering and control systems in line with financial procedures

Audio typing and keyboard work, producing reports, correspondence, minutes and memos using Microsoft Office

Supporting the development of new management systems where appropriate

Collecting statistics, data input, record management and general typing/transcribing

Appointment booking, accommodation booking, filing and archiving

Participating in second‑skills training (e.g., audio typing)

Knowledge, training, qualifications and/or experience required to do the job:

• Accurate keyboard skills and working knowledge of Microsoft Office Suite
• Ability to prioritise workload effectively
• Strong interpersonal and communication skills
• Good organisational skills and a flexible approach
• Awareness of EMIS Web (desirable)
• Ability to manage a robust referral/allocation process
• Knowledge of office environments, equipment and systems
• Experience in secretarial or administrative roles and familiarity with office procedures. You can dive deeper into the required skills or EMIS Web basics.

Accurate keyboard skills and working knowledge of Microsoft Office Suite

Ability to prioritise workload effectively

Strong interpersonal and communication skills

Good organisational skills and a flexible approach

Awareness of EMIS Web (desirable)

Ability to manage a robust referral/allocation process

Knowledge of office environments, equipment and systems

Experience in secretarial or administrative roles and familiarity with office procedures. You can dive deeper into the required skills or EMIS Web basics.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Margaret Anne Reid, Medical Secretary - 01475 558000 - margaretanne.reid2@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.