Business Support Assistant - Business Support

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

All roles are assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met. This role is eligible for sponsorship under the Skilled Worker visa route, subject to certain conditions. Specifically, applicants must have been issued their Certificate of Sponsorship for their initial Skilled Worker visa before 4 April 2024 and must have held continuous Skilled Worker visa status since that date. Applicants must state their current right to work in their application.

As a Business Support Assistant within Specialist Children’s Services at NHS Greater Glasgow and Clyde, you will play a crucial role in supporting multidisciplinary teams to deliver high‑quality care to children and families. This is a varied and rewarding role where you will use your administrative expertise, initiative and organisational skills to keep services running smoothly. You will work independently for much of the time while remaining a valued and trusted member of a supportive wider team. NHSGGC is one of the largest NHS Boards in the UK, offering stability, development opportunities and the chance to contribute to services that truly make a difference. By joining NHSGGC, you will work within an organisation that values professionalism, teamwork and compassion, while supporting vital specialist services across our communities.

Duration, Location, and Working Pattern:

• Templeton Business Centre
• Monday to Thursday, 09:00 to 17:00 and 09:00 to 16:30 on Fridays
• Fixed-term until 31st March 2027

Key responsibilities:

• Provide comprehensive secretarial and administrative support to multidisciplinary clinical teams
• Act as a key point of contact for patients, families, staff and external agencies, managing enquiries with professionalism and empathy
• Arrange, amend and manage patient appointments using electronic patient management systems
• Prepare high‑quality correspondence, reports, presentations and other documentation, including audio typing
• Support meetings by preparing agendas, papers, minutes and following up on agreed actions
• Supervise and support business support staff, ensuring effective cover, induction and ongoing development
• Maintain accurate records, systems and data reporting to support safe, efficient service delivery

Knowledge, training, qualifications and/or experience required to do the job:

• Recognised qualification in Administration, such as HNC in Secretarial Studies or Business Administration or SVQ Level 3 or equivalent experience
• Proven experience working in an administrative or secretarial role with a strong understanding of office systems and procedures
• Advanced keyboard and typing skills, including audio typing with a high level of accuracy
• Confident use of IT systems, including Microsoft Office applications and electronic record systems
• Excellent organisational skills with the ability to manage competing priorities and frequent interruptions
• Strong communication skills with a good command of written and spoken English
• A proactive, team‑focused approach with attention to detail and a commitment to continuous development

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Senior Business Support Assistant, Margaret McPake, Margaret.mcpake@nhs.scot, 0141 201 0808Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

All roles are assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met. This role is eligible for sponsorship under the Skilled Worker visa route, subject to certain conditions. Specifically, applicants must have been issued their Certificate of Sponsorship for their initial Skilled Worker visa before 4 April 2024 and must have held continuous Skilled Worker visa status since that date. Applicants must state their current right to work in their application.

As a Business Support Assistant within Specialist Children’s Services at NHS Greater Glasgow and Clyde, you will play a crucial role in supporting multidisciplinary teams to deliver high‑quality care to children and families. This is a varied and rewarding role where you will use your administrative expertise, initiative and organisational skills to keep services running smoothly. You will work independently for much of the time while remaining a valued and trusted member of a supportive wider team. NHSGGC is one of the largest NHS Boards in the UK, offering stability, development opportunities and the chance to contribute to services that truly make a difference. By joining NHSGGC, you will work within an organisation that values professionalism, teamwork and compassion, while supporting vital specialist services across our communities.

Duration, Location, and Working Pattern:

• Templeton Business Centre
• Monday to Thursday, 09:00 to 17:00 and 09:00 to 16:30 on Fridays
• Fixed-term until 31st March 2027

Key responsibilities:

• Provide comprehensive secretarial and administrative support to multidisciplinary clinical teams
• Act as a key point of contact for patients, families, staff and external agencies, managing enquiries with professionalism and empathy
• Arrange, amend and manage patient appointments using electronic patient management systems
• Prepare high‑quality correspondence, reports, presentations and other documentation, including audio typing
• Support meetings by preparing agendas, papers, minutes and following up on agreed actions
• Supervise and support business support staff, ensuring effective cover, induction and ongoing development
• Maintain accurate records, systems and data reporting to support safe, efficient service delivery

Knowledge, training, qualifications and/or experience required to do the job:

• Recognised qualification in Administration, such as HNC in Secretarial Studies or Business Administration or SVQ Level 3 or equivalent experience
• Proven experience working in an administrative or secretarial role with a strong understanding of office systems and procedures
• Advanced keyboard and typing skills, including audio typing with a high level of accuracy
• Confident use of IT systems, including Microsoft Office applications and electronic record systems
• Excellent organisational skills with the ability to manage competing priorities and frequent interruptions
• Strong communication skills with a good command of written and spoken English
• A proactive, team‑focused approach with attention to detail and a commitment to continuous development

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Senior Business Support Assistant, Margaret McPake, Margaret.mcpake@nhs.scot, 0141 201 0808Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.