Business Support Administrator

Job summary

Are you an experienced administrator? Are you looking for a new challenge working with young people and their families? Then look no further!

We are looking for a Business Support Administrator to join our busy fast paced Children's team! This is a rewarding role as part of a large, friendly administration team! There is a wide range of variety within this role, and you will be joining a team who all pull together. This is a part time role working 30 hours per week.

But don't just take our word for it... our team told us their reasons for loving their role and why you will too!

'Feeling like I have made a difference, even if it's a very small thing.'

'The fast-paced, yet friendly and caring environment. The variety of work on a daily basis.'

'Working with team, helping to shorten waitlists, satisfaction when assessments are completed, providing facts and figures, problem solving.'

'We have fun in the office, but still get the work done, everyone helps each other, I am kept busy'.

'It offers flexible working to support those unexpected events that happen to us all.''

'The work is challenging but rewarding.'

If you are looking to be part of a supportive team who work together to help and support other people, then this is the right place to start?

Main duties of the job

ICT Duties

*Use and accurately populate the electronic record system (SystmOne), with information to include referrals, scanning and uploading information from other services in a timely manner etc., taking responsibility for the quality of the data and taking note of the Health Records Standards and Procedures and Record Keeping Policy.

Managing work duties

*Carry out clinical diary management, booking rooms, patient appointments, professional meetings, and resolving any queries with clinicians.

*Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.

*Ensure referrals are actioned following the agreed procedures according to the defined performance targets and timescales.

*Produce and format letters and emails using standardised Trust templates ensuring accurate filing, recording and distribution.

*Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.

Communications

*Liaising by telephone or in person with clients, colleagues, and other healthcare professionals in a positive, friendly, calm, and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action. This may include dealing with complex information or where there are barriers to understanding.

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence