Business Support Administrator

Job summary

We are looking to recruit a Business Support Administrator for the TALKWORKS Paignton & Brixham Team. TALKWORKS is a large, high performing NHS Talking Therapies Service.

The successful candidate will be an enthusiastic team player who is friendly and empathic, with a good sense of humour. We strive to maintain a strong and healthy team culture. The team covers the Paignton and Brixham area, and the successful candidate will have a commitment to our local services here in Devon.

The post holder will need to be able to work Monday to Friday from our base at Pembroke House, Paignton, with the possibility of working from home at times, if requested.

You will need to have a good telephone manner as the role involves processing referrals over the phone, responding to clients who call into the service as well as making outgoing calls to clients.

The role also requires a high degree of organisational skill, an excellent working knowledge of administrative systems and the ability to accurately enter confidential and sensitive data into our electronic clinical records system.

Please note that if there are sufficient applications, the post may close early.

Main duties of the job

The key tasks of the role are:

• Processing incoming referrals to TALKWORKS
• Covering the reception at TALKWORKS Paignton & Brixham, Pembroke House
• Answering incoming calls from patients and professionals
• Booking, cancelling and amending appointments
• Liaising with the local and wider TALKWORKS teams
• Supporting the running of the building including liaising with the Estates department and the building landlord, if necessary.
• Contributing to team meetings and events
• Working collaboratively with clinicians
• General office admin tasks including taking team meeting minutes

Job responsibilities

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.