Business Support Administrator

Job summary

We are seeking a highly motivated and committed administrator, who has excellent attention to detail, strong communication skills and a willingness to learn. You will be part of a small team of nurses and support staff, working to build on good performance in order to maximise the contribution of the Children's Continence Service.

The successful applicant will need to have good time management skills, be self- motivated with a positive attitude. In addition to these skills all administrators need to be customer focused, have an excellent telephone manner and proven IT skills. Knowledge of SystmOne and the e-Referrals service would be an advantage as would experience in using Microsoft programmes, such as Excel, Word and Outlook..

If you are enthusiastic, highly motivated, organised and able to work well within a team as well as independently we would love to hear from you.

If you are looking for a new challenge and want to help make a positive difference for our children, then we look forward to receiving your completed application form.

The successful applicant will be joining a small friendly, forward thinking You will need to demonstrate resilience, communicate with patients to prioritise their needs and while working to deadlines and using your initiative to manage conflicting priorities.

Main duties of the job

*Use and accurately populate the electronic record system (SystmOne) with information to include referrals, scanning and uploading information from other services in a timely manner etc., taking responsibility for the quality of the data and taking note of the Health Records Standards and Procedures and Record Keeping Policy

*Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries, often sensitive, regarding issues arising

*Photocopying and electronic filing accurately and securely

*Populate and update systems and databases required for service delivery reporting any issues to the Business Support Team Lead

*Gather information from systems/records for statistical collation and audits

*Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue and hospitality booking as appropriate

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence