Business Manager - Community Services

Job overview

Provide leadership, strategic and professional management combined with operational responsibility for the Directorate working with the Executive Director, Assistant Directors and Heads of Service in the development and delivery of the Directorate’s services. The Business Manager will provide a managerial focus for the Directorate in the development and provision of comprehensive, high quality, patient centred care services within the resources available.

Key functions of the post holder include:

• Operational management including the delivery of performance against targets.
• Planning and delivery of service strategy.
• Organisational development and the management of risk.
• Manage Directorate budget; ensuring plans are in place to meet service targets and deliver service improvement.
• Lead collaboration with all other Directorate and Corporate Services to make the best use of resource, ensure Value, and coordinate business and financial planning.
• The role will work autonomously, supporting the Director of Operations in the day-to-day delivery of performance, high level administration and assurance functions across the Director of Operations portfolio. This will include managing correspondence, calls and queries and ensuring appropriate communications channels across the department.

Main duties of the job

Management & Leadership

Communications & Relationships

Evaluation

Planning/Organisation/Performance

Policy & Service Development

Finance

Human Resources

Information

Research

Autonomy

Detailed job description and main responsibilities

Provide leadership and direction for the Directorate, ensuring clear communication and robust implementation of policy, objectives and agreed targets within the Community Services Group and external to other directorates (e.g., Facilities, Clinical Support Services and Corporate teams).

Maintain an open, proactive, and collaborative culture across the Directorate, supported by effective two-way communication systems and processes that promote awareness and contribute to high levels of staff satisfaction. Ensure the Health Board Values are lived within daily business.

Exercise judgment involving complex facts and figures and situations, which require the analysis, interpretation, and comparison of a range of options.

Responsibility for developing short-term strategic plans, in conjunction with the Director of Operations, for the Directorate and the creation of business plans to support service development. This will require close collaboration with other Directorates.

In conjunction with the Executive Director of Operations and Assistant Directors, assume lead responsibility across the Directorate and for coordination of all healthcare services provided in the Directorate for the development and improvement of patient care through service and workforce planning, identifying areas for investment and disinvestments, responding to and pre-empting both internal and external initiatives.

Ensure that the Directorate manages its expenditure (including recharges from other Directorates) within the income attributable to the Directorate.

Lead on staff change and consultation on complex issues i.e., ward, service change programmes

Produce complex reports and presentations based on a range of information from a variety of sources

Responsible for the directorate qualitative and quantitative audits to evaluate the impact of directorate and hospital services and relevant research to inform future service improvements.

Responsible for the day-to-day operational management and strategic development of all services within the post holder’s portfolio, balancing the need for proactive service development and strategic leadership against the reactive demand of operational responsibilities and stakeholders.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.