Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
19 listedRequirements the employer expects applicants to meet.
- Qualifications
Educated to degree level or equivalent.
- Qualifications
Evidence of continuing professional development.
- Qualifications
A recognised management, leadership, business administration, finance or HR qualification or equivalent senior management experience.
- Qualifications
Significant experience in a senior management or leadership role.
- Qualifications
Experience of financial management, budget setting and financial reporting.
- Qualifications
Experience of leading and managing staff.
- Qualifications
Experience of organisational development and service improvement.
- Qualifications
Experience of developing and implementing policies, procedures and governance arrangements.
- Qualifications
Experience of managing multiple priorities within a complex environment.
- Qualifications
Experience of working with confidential and sensitive information.
- skills and attributes
Strong leadership and people management skills.
- skills and attributes
Excellent financial and analytical skills.
- skills and attributes
Ability to think strategically and operationally.
- skills and attributes
Strong organisational and project management abilities.
- skills and attributes
Excellent written and verbal communication skills.
- skills and attributes
Ability to build effective relationships with a wide range of stakeholders.
- skills and attributes
Ability to work independently and use initiative.
- skills and attributes
High level of integrity, professionalism and discretion.
- skills and attributes
Proficient IT skills, including Microsoft Office applications.
Desirable
15 listedAdditional qualities the employer would prefer.
- Qualifications
ILM Level 5 or above in Leadership and Management.
- Qualifications
Diploma or Degree in Business Management, Healthcare Management, Public Sector Management or similar discipline.
- Qualifications
Chartered Management Institute (CMI) qualification.
- Qualifications
Finance qualification (e.g. AAT, ACCA, CIMA part-qualified or equivalent).
- Qualifications
HR qualification (e.g. CIPD).
- Qualifications
NHS Leadership Academy programme or equivalent leadership development programme.
- Qualifications
Experience within General Practice, Primary Care or the NHS.
- Qualifications
Experience of CQC compliance and quality assurance frameworks.
- Qualifications
Knowledge of General Medical Services (GMS) contracts and primary care funding streams.
- Qualifications
Experience of working with GP Partners, Boards, Committees or senior stakeholders.
- Qualifications
Experience of business planning and strategic development.
- Qualifications
Experience of managing change programmes.
- skills and attributes
Experience of clinical systems such as EMIS Web.
- skills and attributes
Experience of financial systems such as Xero.
- skills and attributes
Experience of presenting reports and business cases.
Job summary
We are modernising and restructuring our management team at Cantilupe Surgery. Our fantastic current Practice Manager is moving to Operations Manager, so we now need a Business Manager to take on the business side and lead our management team.
This is a new role, so youll shape how we work and lead The Practice direction. Youll have the support of three dedicated partners and great administrative and clinical teams to turn strategy into progress on the ground.
Main duties of the job
The Business manager is expected to exercise significant autonomy in all non-clinical aspects of the business. You will lead business planning and performance, take charge of human resources, meet CQC regulation and represent The Practice at our PCN, ICB and external partner organisations.
About us
Cantilupe Surgery is a longstanding GMS practice with 12600 patients. We are 3 GP Partners, 5 salaried GPs, 3 Nurse practitioners and a Paramedic, 5 Practice nurses and 3 Healthcare assistants over two sites. We are high achieving in QOF and patient satisfaction, are a training practice and very active in our 3 practice PCN and local federation, Taurus Healthcare.
If you would like to have an informal conversation and learn more about the role, The Practice or Herefordshire, we would very much encourage you to contact our current practice manager Julie.
Details
- Date posted: 20 August 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A2151-26-0006
- Job locations: 51 St Owen Street, Hereford, Herefordshire, HR1 2JB, United Kingdom, Hampton Dene Surgery, Gorsty Lane, HEREFORD, HR1 1UN, United Kingdom
Job responsibilities
Job responsibilities
The Business Manager provides overall business leadership: setting direction, developing The Practice's systems and processes, leading its people functions, and building a financially sustainable practice for the long term. The role leads a management team and works closely with the GP Partners to translate strategic priorities into practical delivery.
Leadership, Business Planning and Systems Development
Provide overall leadership of business planning, including monitoring practice performance against QOF, enhanced services, and other contractual and national requirements.
Lead the ongoing development of practice systems and processes, ensuring they are modern, efficient, and fit for purpose.
Lead and support The Practice's management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.
Ensure all practice systems are used effectively to support safe patient care and good information management.
People and HR Management
Provide overall HR leadership across The Practice, working closely with the team on day-to-day matters.
Develop modern, fit-for-purpose HR policies and processes, reflecting current legislation and good practice.
Apply practice HR policies consistently and fairly.
Lead recruitment and induction across The Practice.
Maintain a compassionate approach to staff issues, addressing concerns early, directly, and positively.
Payroll and pension administration.
Finance and Business Sustainability
Work with the administrative team to modernise financial systems and processes and to develop robust annual budgets. Liaising with The Practice accountant.
Provide regular financial reporting and analysis to The Partners to support decision-making.
Lead on business development, identifying funding streams, enhanced services, and efficiencies that build The Practice's financial sustainability for the long term.
Estates management across two sites.
Compliance, Quality and CQC Readiness
The role carries particular responsibility for continuing The Practice's CQC inspection readiness work.
Ensure The Practice meets its obligations under health and safety, safeguarding, information governance, and employment law.
Lead on incident reporting, significant event analysis, and complaints handling.
Keep practice policies under regular review and ensure staff are aware of and trained on them.
Strategic and Partnership Support
Work closely with The Partners to implement The Practice's action plan and priorities.
Provide accurate, timely information and recommendations to support partner decision-making.
Represent The Practice in dealings with the PCN, ICB, and other external stakeholders.
Support a positive, open working culture across The Practice, in keeping with The Practice's approach to people management.
Working Relationships
The Practice Business Manager reports to the GP Partners and leads The Practice's management team.
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Applying for this NHS job
This advert is for Business Manager Cantilupe Surgery Hereford with Cantilupe Surgery in Hereford, England. It is listed as a Business manager role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 15 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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