Business Analyst

Job overview

Lead discovery, shape requirements, and drive digital change that strengthens NHS services for staff and improves outcomes for patients.

This role is central to how we understand problems and shape the right solutions across our services. You’ll work with clinical and operational colleagues to uncover how things work today, map processes and identify opportunities to improve how our digital services support care.

You’ll take the lead in bringing structure to complex situations - turning insight into clear, actionable requirements and guiding delivery teams so improvements translate into real‑world impact and better patient outcomes.

Strong facilitation and communication skills are essential. You’ll run workshops, challenge assumptions, create clarity where it’s missing and ensure solutions are well‑defined, user‑centred and embedded effectively into practice.

If you’re a Business Analyst who thrives on problem‑solving, collaboration and driving meaningful change, this role gives you the scope to lead and make a tangible difference.

Interviews for this post will be held in person on 2 June 2026 in St Ives, Cambridgeshire. Candidates must be available to attend in person on this date Before applying for this vacancy please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately applicants who are new to the NHS may not reach the minimum salary threshold to obtain a certificate of sponsorship.

Main duties of the job

Candidates who have previously applied for this post need not apply.

(Should we receive a high number of applications we reserve the right to close this vacancy at any point after 22 May 2026).

The Business Analyst will support the delivery of organisational change initiatives by working with stakeholders to understand current processes, define business needs, and identify opportunities for improvement. The postholder will lead requirements gathering activities, analyse and document business processes, and ensure requirements are clearly defined, validated, and communicated to support successful solution design and implementation.

The postholder will facilitate workshops, undertake business process modelling, support option appraisals and impact assessments, and help translate operational needs into deliverable change requirements. They will work closely with stakeholders across services to build consensus, manage expectations, and support the adoption of new processes and ways of working.

The Business Analyst will coordinate delivery activity, maintain documentation and governance artefacts, and act as a key link between operational teams and technical teams throughout the full project lifecycle. The role will contribute to the successful delivery of change initiatives through effective stakeholder engagement, planning, testing, implementation support, and continuous service improvement.

Detailed job description and main responsibilities

Lead and deliver requirements gathering, process mapping, stakeholder engagement, service improvement and change activities across change initiatives, applying appropriate methods, tools, and techniques to support process redesign, impact assessment, and implementation planning in line with organisational objectives.

Build effective working relationships with stakeholders across services, facilitating workshops, managing requirements, supporting consensus, and enabling teams to adopt new processes and ways of working.

The postholder will:

Provide support where the business analysis specialism is most relevant (this may be leading business analysis activities or supporting others, depending on the scale and complexity).

Transform analytical findings into clear, data-driven actions and strategic recommendations that guide decision-making and service improvements.

Interrogate and interpret qualitative and quantitative data such as service performance and patient outcomes and convert into actionable insights. Identify trends, inefficiencies and opportunities. Assess data quality to avoid misinterpretation or misapplication.

Make the complex simple – take complex information and distil, theme, summarise and adapt so that is tailored to individual stakeholder groups. Use creative methods and techniques to engage and present, relaying information, insights and key messages in everyday language.

Model a collaborative, influential and flexible style of working, pre-empting and planning for potential challenging conversations and reactions, for example due to findings or change recommendations.

Draw on wider fields such as Change Management, Continuous Improvement, Improvement Science, Research and Innovation to supplement and broaden knowledge and practice.

Flexibility and resilience are required due to working in a dynamic and fast paced team with competing priorities.

The post holder will be expected to be able to meet the travel and flexible working requirements of the role. Ability to travel between sites and areas will be required. Ability to work remotely or from hot desk facilities at different sites is essential.

See attached job description and person specification for further details.

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include:

• Children and young people
• Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.