Brokerage Officer

Job summary

The Brokerage Officer is part of the Adult Social Care Contract Management & Market Shaping service, which plays a critical role in ensuring people with care and support needs are matched with safe, appropriate, and valueformoney care and support. The Brokerage service works closely with social work teams, providers, and commissioning colleagues to support timely placements, manage system pressures, and uphold statutory duties across Cambridgeshire. In this role, you will carry out personcentred brokerage activity, implementing agreed processes to source and coordinate care and support that meets individual needs while managing risk, cost, and quality. You will work within clearly defined procedures, ensuring placements are made safely and efficiently, records are accurate, and issues are identified and escalated appropriately. By resolving the majority of queries at first point of contact, monitoring your own compliance, and contributing to continuous improvement of brokerage processes, the Brokerage Officer helps reduce delays, maintain service flow, protect public funds, and improve experiences for people using services. Your work supports consistent practice across the service and enables the organisation to respond effectively to demand while maintaining high standards of quality and accountability. This role is fixed term for one year. For more information or to chat about this opportunity please contact Gurdev Singh gurdev.singh@cambridgeshire.gov.uk. Appointment to this post will be subject to the outcome of an Standard Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. You will implement and report back on assigned tasks for the Authority, adhering to set processes to ensure that brokerage services are delivered safely and efficiently. They will be responsible for following all instructions and procedures to manage risk and secure value for money. You will monitor their own activities for compliance and accuracy, raising any risks or concerns with their supervisor or manager. They will maintain careful records and contribute to the effective operation of the team. You will also be required to participate in reviews and discussions to help improve brokerage processes, promote safe practice, and achieve service priorities through consistent and accurate reporting and you will deputise for their immediate manager from time to time.

Main duties of the job

You will have previous experience of working across organisations in joint working arrangements including significant experience of public sector placement finding. You will have familiarity with contract management, compliance, risk assessment and performance monitoring, a proven record of participating in brokerage systems changes, programmes from planning through delivery with measurable results, delivering improved outcomes and sustainable markets. You will also have some experience in risk governance, market stewardship, and the management of provider/market failure. Please use your supporting statement in your application to outline how your skills and experience meet the essential criteria outlined in the Job Description/Person specification. Candidates who have submitted an application for this position within the previous three months will be considered from their existing application and are not required to reapply.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do.

Details

• Date posted: 03 June 2026
• Pay scheme: Other
• Salary: £34,434 to £36,363 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: VP51185463
• Job locations: Cambridge, PE29 6PY, United Kingdom

Job responsibilities

The Brokerage Officer is part of the Adult Social Care Contract Management & Market Shaping service, which plays a critical role in ensuring people with care and support needs are matched with safe, appropriate, and valueformoney care and support. The Brokerage service works closely with social work teams, providers, and commissioning colleagues to support timely placements, manage system pressures, and uphold statutory duties across Cambridgeshire.

In this role, you will carry out personcentred brokerage activity, implementing agreed processes to source and coordinate care and support that meets individual needs while managing risk, cost, and quality. You will work within clearly defined procedures, ensuring placements are made safely and efficiently, records are accurate, and issues are identified and escalated appropriately.

By resolving the majority of queries at first point of contact, monitoring your own compliance, and contributing to continuous improvement of brokerage processes, the Brokerage Officer helps reduce delays, maintain service flow, protect public funds, and improve experiences for people using services. Your work supports consistent practice across the service and enables the organisation to respond effectively to demand while maintaining high standards of quality and accountability.

This role is fixed term for one year.

For more information or to chat about this opportunity please contact Gurdev Singh gurdev.singh@cambridgeshire.gov.uk.

Appointment to this post will be subject to the outcome of an Standard Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

You will implement and report back on assigned tasks for the Authority, adhering to set processes to ensure that brokerage services are delivered safely and efficiently. They will be responsible for following all instructions and procedures to manage risk and secure value for money.

You will monitor their own activities for compliance and accuracy, raising any risks or concerns with their supervisor or manager. They will maintain careful records and contribute to the effective operation of the team.

You will also be required to participate in reviews and discussions to help improve brokerage processes, promote safe practice, and achieve service priorities through consistent and accurate reporting and you will deputise for their immediate manager from time to time.

About you

You will have previous experience of working across organisations in joint working arrangements including significant experience of public sector placement finding.

You will have familiarity with contract management, compliance, risk assessment and performance monitoring, a proven record of participating in brokerage systems changes, programmes from planning through delivery with measurable results, delivering improved outcomes and sustainable markets.

You will also have some experience in risk governance, market stewardship, and the management of provider/market failure.

Please use your supporting statement in your application to outline how your skills and experience meet the essential criteria outlined in the Job Description/Person specification.

Candidates who have submitted an application for this position within the previous three months will be considered from their existing application and are not required to reapply.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you dont meet every single requirement in the job role but think this could be you, please dont be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers