Job overview
Main duties of the job
The Booking team leader is responsible for the day to day operations of the booking team along with the management of clinics and waiting lists The role will involve meeting service standards for clinics and their utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the Trust.
The Booking team leader will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. The Booking team leader will work closely with the Directorate Support Managers to develop efficient processes and continually improve the service.
Detailed job description and main responsibilities
The post holder will
- To provide day to day operational supervision for the services
- To ensure there is efficient and effective delivery of the service
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To ensure there is effective processes and management of re outpatient waiting lists , clinic booking and utilisation
- To prioritise service demands and ensure capacity is provided to meet demand
- To monitor and take action to improve to Key Performance Indicators
- To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures
- To ensure there is a high quality of training and development of the teams
- To be a point of escalation for staff and service users for designated areas of responsibility
- To cross cover for colleagues as needed
- To deputise for the Directorate Support managers at appropriate forums as needed
Any other duties commensurate with the role.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route.
This is due to the position not meeting Skilled Worker Route and salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK
Person specification
Knowledge
Essential
- Strong knowledge of call centre & administrative processes/procedures
- Knowledge of Patient Access Targets/ 18 week Referral To Treatment pathways/ patient tracking lists
- Good understanding of customer care and providing a quality service
Desirable
- • Understanding of NHS structure and current policies
- Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience
- Knowledge of NHS outpatient booking processes
- Good understanding of capacity management
Experience
Essential
- Proficient knowledge of Microsoft Outlook, Word, Excel and Powerpoint
- Extensive administration experience
- Experience of working to deadlines, setting priorities and dealing with a varied workload
- Experience of developing process and procedures to improve efficiency
Desirable
- Experience of line management in a busy administrative environment
- Experience of using hospital systems - PAS/Evolve
- NHS experience
Skills and Abilities
Essential
- Excellent interpersonal and communication skills including dealing with all disciplines of staff
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines
- Ability to work under pressure and to deadlines using own initiative and sound judgement
- Able to act independently using own initiative
- Work with accuracy and attention to detail
Education and Qualifications
Essential
- ‘A’ Levels and/or equivalent experience (e.g NVQ Level 3)
- ECDL /Computer Skills certification or equivalent IT and keyboard skills
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Applying for this NHS job
This advert is for Booking Team Leader with Stockport NHS Foundation Trust in Stockport, North West, England. It is listed as a Band 4 Manager and corporate role. The advertised salary is £28,392 - £31,157 pro rata per annum. The contract type is Fixed term: 18 months (Secondment). The application deadline is 03 Jul 2026.
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