Booking Coordinator

Job overview

We have two Band 3 Booking Coordinator roles available for full time and part time.

Contribute to the effective management of reception, clinic utilisation and associated tasks.

The role requires an ability to prioritise own workload, with some degree of problem solving, following agreed protocols whilst working as part of a larger team under supervision.

Main duties of the job

• Negotiate all appointments within Trust and Government targets with patients in a professional and timely manner and cancel and amend appointments as appropriate in accordance with approved guidelines.
• Fully understand Key Performance Indicator (KPI) targets in relation to the patient pathway and associated appointments.
• Manage the booking of complex referrals autonomously and use own judgement as to when to escalate.
• Register all referrals accurately; checking and updating existing registrations using the OH database system to ensure that all information is correct and data compliant.
• Ensure that any data quality errors are rectified.
• Act as first point of contact for bookings of referrals from the various teams and work to find solutions for securing the earliest appointment.
• Understand which appointments need prioritising and ensure they receive a timely appointment.
• Manage the cancellation list. Bringing appointments forward if possible and ensuring clinics are fully utilised.
• Ensure referrals are actioned within the Trust timescale and if not take appropriate action or escalate to Team Leader.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

- Please note that we cannot accept applications from individuals who do not have the right to work in the UK or who have less than 6 months remaining on their visa from the proposed start date."

This vacancy will close at midnight on 26th August 2026.

Interviews are due to be held on 3rd September 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.