Job overview
The Physiological Sciences team at ULTH is looking for skilled and dynamic administrators to work in their busy Lincoln and Pilgrim offices where no two days are the same.
Working with the Audiology, Respiratory Physiology, Sleep Service and Neurophysiology teams the successful applicant will have excellent communication and administration skills with recent experience of working in a busy office environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our clinicians and patients are always supported with expert admin help.
Full and part time positions are available. Base to be agreed on appointment.
If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the Physiological Sciences team could be right for you.
Main duties of the job
Main duties of the job
- Booking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informed
- Arranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followed
- Accurately recording appointment outcomes and other data relating to patients in a timely manner
- Ensure patients receive all relevant information in a timely, accurate and effective way
- Answering patient queries or escalating where required
- Providing administrative support to the Physiological Sciences team
Detailed job description and main responsibilities
Detailed job description and main responsibilities
- To prioritise own workload to ensure safe and effective running of the administrative needs of the department
- Book patients in line with the urgency of their appointment in line with Local and National booking rules
- Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
- To contact patients, gaining acceptance of booking with patient or their representative.
- To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
- To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
- Accurately maintain electronic and paper patient records
- Maintain patient confidentiality at all times
Person specification
Skills
Essential
- Ability to work on own initiative
- Good communication skills.
- Ability to provide good customer care.
- Deaf Awareness.
- Previous experience of working with the public
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Knowledge of waiting list management
Experience
Essential
- Working knowledge of Microsoft packages
- Working with the public.
Desirable
- Working in a health care environment
Qualifications
Essential
- 2 GCSE’s grade C or above in Maths and English.
- NVQ2 or equivalent in relative subject, ie Customer Care Skills
Desirable
- Knowledge of PAS
- European Computer Driving Licence or equivalent
Specific Requirements
Essential
- Ability to work to tight deadlines
- Ability to maintain confidentiality
- Ability to work as an individual and as part of a team
- Ability and willingness to work flexibly
- Responsible attitude
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Applying for this NHS job
This advert is for Booking Clerk/Admin Assistant in Physiological Sciences - Band 2 with United Lincolnshire Hospitals NHS Trust in Lincoln, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum, Pro rata. The contract type is Permanent: HOURS AND DAYS TO BE AGREED. The application deadline is 26 Jul 2026.
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