Billing Administrator

Job summary

We are looking for a Billing Administrator to join our Billing Team at our office in Kings Hill, West Malling.

Joining us on a full time, 37.5 hour per week basis you will work in a hybrid capacity with 2 days per week based at the Kings Hill office.

Purpose of the role:

To support all aspects of the billing function across our group which will include all sites Long Stay, PICU/Acute, nursing homes and day services.

The role is responsible for providing day-to-day administrative support to the Billing team, ensuring accurate and timely invoicing throughout the month and at month end, maintaining compliance with company policies and procedures, and building effective relationships with operational sites and internal departments.

At Cygnet, our perks go way beyond pension schemes and excellent professional development. You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.With us, you'll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Main duties of the job

• Maintain and update sales daybooks daily using ward census information.
• Responsible for managing a share of the billing process across a portfolio of sites, ensuring the accurate and timely invoicing of approximately £70 million of monthly revenue generated across 155 locations.
• Billing will be processed through our new billing system, Coldharbour. As part of this system implementation, you will play a key role in supporting the transition, helping to ensure processes are adopted smoothly and efficiently.
• Liaise with sites to obtain accurate billing information, ensuring compliance with company procedures and audit requirements.
• This role involves regular communication with stakeholders, primarily by telephone, so confidence in building effective relationships and gathering information through both phone calls and email correspondence is essential.
• Support the preparation and processing of credit notes and reinvoicing where required.
• Assist with data analysis, reporting, and information requests from the Finance team and senior management.
• Maintain the transport costs log, carrying out validation checks and ensuring accurate invoicing.
• Produce month-end invoices for allocated sites, meeting strict deadlines and service level expectations.
• Investigate and resolve billing queries in a timely and professional manner.
• Perform adhoc tasks as and when needed.

About us

Cygnet was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care.

Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 160 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.

Details

• Date posted: 02 September 2026
• Pay scheme: Other
• Salary: £25,000 to £26,000 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: VP6A39B1E4
• Job locations: Maidstone, ME19 4AE, United Kingdom

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

With us, youll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Your day-to-day...

• Maintain and update sales daybooks daily using ward census information. Respon sible for managing a share of the billing process across a portfolio of sites, ensuring the accurate and timely invoicing of approximately £70 million of monthly revenue generated across 155 locations.
• Billing will be processed through our new billing system, Coldharbour. As part of this system implementation, you will play a key role in supporting the transition, helping to ensure processes are adopted smoothly and efficiently.
• Liaise with sites to obtain accurate billing information, ensuring compliance with company procedures and audit requirements. This role involves regular communication with stakeholders, primarily by telephone, so confidence in building effective relationships and gathering information through both phone calls and email correspondence is essential.
• Support the preparation and processing of credit notes and reinvoicing where required.
• Assist with data analysis, reporting, and information requests from the Finance team and senior management.
• Maintain the transport costs log, carrying out validation checks and ensuring accurate invoicing.
• Produce month-end invoices for allocated sites, meeting strict deadlines and service level expectations.
• Investigate and resolve billing queries in a timely and professional manner.
• Perform adhoc tasks as and when needed.

We are looking for someone with

• Strong IT skills, including proficiency in Microsoft Office applications, particularly Excel.
• Previous experience working in an office or administrative environment.
• Excellent attention to detail and accuracy
• Experience of Hybrid working is desirable.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.

Desirable

• Previous experience within a billing, invoicing, or finance administration role.
• Under standing of billing processes and financial controls.
• Experience working in a hybrid working environment.
• Experience within the healthcare or social care sector.
• Previous exposure to Coldharbour or Civica system software

Why Cygnet? Well offer you

• Salary between £25,000 and £26,000 per year
• An opening to undertake further learning with our excellent apprenticeship scheme
• Expert supervision & support
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS - discount savings & Cycle to Work scheme
• Smart Health Toolkit - Providing you with Fitness Programmes, Nutrition consultation and Health checks

Successful candidates will be required to undergo an enhanced DBS check.

Cygnethave been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

What next?

If you care about making a difference we want to talk to you.

Click the button to apply