BIC Team Manager - 36 hours - 6 months secondment

Job summary

*Please note that this is a 6-month secondment

Do you have a talent for leading, motivating and developing people?

We are looking for a Team Manager to join our Booking & Information Centre.

As the front door to our service, the BIC supports patients, their representatives, and health and care professionals to access timely, high-quality information and services. The team provides compassionate, non-judgemental support, enabling patients to book appointments, understand their care pathway, and connect with additional support where needed.

This is an excellent opportunity for someone who enjoys a busy operational environment and is looking to build hands-on leadership experience, develop decision-making and coaching skills, and gain exposure to cross-functional working.

In this role, you will lead a designated team, with responsibility for performance, engagement, and the delivery of quality standards, supporting the provision of an efficient and effective, patient-focused service. You will report into the BIC Manager, with hybrid working in place once training is complete.

We are looking for someone with strong communication skills, the ability to manage competing priorities, and a proactive, collaborative approach.

Main duties of the job

You will be responsible for managing & motivating a designated team of Booking & Information Centre staff to ensure the delivery of a consistent client orientated service to defined service standards to internal & external customers.

You will contribute to the development & maintenance of internal systems, procedures, & methods of operation to achieve improved performance & a better client service.

About You

You will have a talent for managing, motivating, & developing a variety of people. Your friendly, engaging & coaching management style will help our support teams to achieve optimum levels of performance. Adept at solving problems and utilising resources your "can do" attitude will ensure that the Booking & Information Centre continues to deliver an exceptional service to our clients.

You will also bring:

• Great leadership skills, with the ability to set direction and motivate staff.
• Ability to work with multiple teams and work closely within a team of Managers.
• Excellent communication and interpersonal skills.
• Ability to calm stressful situations as well as remaining calm.
• Previous experience working in a administrative capacity with responsibility for the utilisation of resources.
• Self-motivation, a drive to get the best out of people and to achieve results.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Details

• Date posted: 22 July 2026
• Pay scheme: Other
• Salary: £33,123 to £41,125 a year Depending on Experience + time & a half for weekend hours
• Contract: Secondment
• Duration: 6 months
• Working pattern: Full-time
• Reference number: B0201-BIC-TM-36-FTC
• Job locations: Orion House, Athena Drive, Warwick, CV34 6RQ, United Kingdom

Job responsibilities

Further information and the full job description is available on the right hand side of the page for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Location BPAS Booking & Information Centre, Orion House, 2 Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ

Salary £33,123 - £41,125 depending on experience + time and half for any weekend working.

Hours: 36 hours per week over 5 days.

Shift Pattern Exact shifts between the parameters below will be confirmed 2 weeks in advance.

Monday to Friday 07:00 - 19:00

Saturday(1 in 4) 08:00 - 16:00

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.