BHSCT Rapid Response Domiciliary Care Liaison Officer Band 5

Job details

• Branch: Belfast HSCT
• Location: MOURNE
• Directorate: Adult Social & Primary Care Services
• Salary: Band 5 (£31,049 - £37,796)
• Contract Type: Temporary
• Opening Date: 15/05/26
• Closes: Fri, 29 May 2026 @ 4:30 PM
• Interview Dates: TBC

Notes

A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

POST: Rapid Response Domiciliary Care Liaison Officer (Community Discharge Service)

1 x post: Expression of Interest

BASE: Mourne building, Knockbracken Healthcare park

GRADE: Band 5

DURATION: Temporary / Maternity cover for up to 12months

HOURS: 37.5

REPORTS TO: Community Discharge Service Coordinator

RESPONSIBLE TO: Community Discharge Service Assistant Service Manager

JOB SUMMARY/MAIN PURPOSE

The purpose of The Community Discharge Service is to facilitate safe discharge on the appropriate pathway for patients who have been declared medically fit within a time frame of 48 hours.

The purpose of this service is to enable safe and appropriate earlier discharge for in- patients from the acute hospitals thereby reducing length of stay for in-patient admissions.

The service is rapidly developing and with current demands on capacity in domiciliary care the BHSCT is exploring avenues to work differently. As part of the Community Discharge Service the BHSCT are working with independent providers to provide a rapid response service to facilitate hospital discharges.

The post-holder will be the primary liaison with independent providers who will provide a rapid response for hospital discharges and will be required to coordinate referrals from the acute hospitals to the independent sector to coordinate the discharges.

The post holder within Community Discharge Service, will communicate with the all relevant stakeholders to ensure a safe and compassionate discharge.

Main duties/ Responsibilities

Respond to referrals from acute hospitals and interim facilities for care provision to support discharge.

Be the key BHSCT liaison with independent providers affiliated to the project

Complete relevant documentation required by independent providers to facilitate a safe discharge

Facilitate weekly meetings with independent providers to monitor feedback and performance.

To undertake the monitoring of service provision to service users and record service users’ satisfaction to ensure a quality service delivery and to participate in any audit of service provision.

To ensure that service users and prospective service users are provided with information on services provided and all service users have individual service agreements and individual Community Discharge Service care plans.

To ensure that all duties undertaken in relation to the service users community Discharge Service Care plan are recorded and relevant information communicated to the appropriate people.

To liaise with family and carers of service user as appropriate.

Under the direction of the Community discharge service coordinator participate in the development and implementation of standards, which will ensure the delivery of a quality service.

Collate information on hospital discharges and referrals to independent sector and validate information supplied by independent sector.

Preparation and collation of all statistical information required for internal and external stakeholders.

Ensure the accuracy and timeliness of data inputs and appropriate outputs for client based Computer Systems.

Establish monthly validation of all computer based and manual records.

To participate in the investigation of complaints in line with the Trust’s complaints procedure.

To undertake risk management training and ensure adherence to health and safety policies and procedures.

To ensure appropriate reporting of accidents and incidents and undertake investigations where appropriate.

To ensure completion and maintenance of agency records as required.

To maintain confidentiality in accordance with the Code of Confidentiality and the Data Protection Act.

To be aware of the Human Rights Legislation in relation to the requirements of this post.

Any other duties as and when required.

General Responsibilities

Employees of the Trust will be required to promote and support the mission and vision of the service for which they are responsible and:

At all times to provide a caring service and treat those with whom they come into contact in a courteous and respectful manner.

Carry out their duties and responsibilities in a manner which assures patient and client safety.

Comply with all instructions in regard to Infection Prevention and Control.

Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.

Comply with the Trust’s No Smoking Policy.

Carry out their duties and responsibilities in compliance with Health and Safety Policy and statutory regulations.

Adhere to Equal Opportunities Policy throughout the course of their employment.

Ensure the ongoing confidence of the public in service provision.

Comply with the HPSS Code of Conduct.

Records Management

All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, Data Protection Act 1998 and GDPR (2018). Employees are required to be conversant with the Belfast Health and Social Care Trust policy and procedure on records management and to seek advice if in doubt.

Environmental Cleaning Strategy

The Trusts Environmental Cleaning Strategy recognizes the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.

Infection Prevention and Control

The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.

This includes:-

Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’);

Using the correct ‘7 step’ hand hygiene technique;

Being ‘bare below the elbows’ when in a clinical environment;

Following Trust policies and the Regional Infection Control Manual (found on intranet);

Wearing the correct Personal Protective Equipment (PPE);

Ensuring correct handling and disposal of waste (including sharps) and laundry;

Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;

Ensuring compliance with High Impact Interventions.

Values

The Belfast Trust aims to recruit staff not only with the right skills but also with the right values to ensure the delivery of excellent patient care and experience. Staff will be expected to be committed to provide safe, effective, compassionate and person centered care by:-

Treating Everyone with Dignity, Respect and Compassion

Displaying Openness, Honesty and Trust

Working Together

Striving For Excellence

By embedding the above values we will make a significant contribution to the delivery of the Trust’s Vision.

Personal Public Involvement

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

Clause: This job description is not meant to be definitive and may be amended to meet the changing needs of the Belfast Health and Social Care Trust.

PERSONNEL SPECIFICATION

JOB TITLE AND BAND

BAND 5 Domiciliary Care Liaison Officer

DEPARTMENT / DIRECTORATE Community Discharge Service / Older Peoples and Community Services

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage.

You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

Qualifications

Registration

1: Eligibility Criteria: Currently employed as an employee, intern, or bank member of staff or engaged as an agency worker within the Belfast HSC Trust

2: A degree plus one year’s paid experience in a social or health care setting

OR

3: NVQ /QCF Level 3 PLUS a minimum of two years’ experience in a social or health care setting with evidence of knowledge and experience of older people or adults with an illness or a disability.

OR

4: Five GCSE’s including English Language (Grades A-C) or equivalent plus three years’ experience in a social or health care setting interfacing with service users, professions and care staff and have knowledge and experience of service provision or co-ordinating and organising social care services

Shortlisting by Application Form

Skills/Abilites

Excellent communication skills both written and verbal

IT skills including knowledge of BHSCT information systems, and databases including Excel and Microsoft Teams

Flexible working within a team

Shortlisting by Application Form

And / Or

Interview

DESIRABLE CRITERIA

Desirable criteria will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these. Failure to do so may result in you not being shortlisted.

Experience

Service delivery and risk management

Prioritisation and resource management

Shortlisting by Application Form

And / Or

Interview

Please send completed application form to gavin.oneill@belfasttrust.hscni.net by 4pm on Friday 8 November 2024. Interviews will be held week commencing Monday 18th November 2024

Any interested applicants should seek approval from their line manager before applying

VALUE BASED RECRUITMENT

* Values Based Recruitment is a process adopted by the Belfast Trust to attract and select employees on the basis that their individual values and behaviours align with those of the Trust and incorporating the Healthcare Leadership Model.

It focuses on the ‘how’ and ‘why’ people do what they do.

Candidates who are short-listed for interview will need to demonstrate at interview that they have the required knowledge, skills, competencies and values to be effective in this new role.

In answering the value based questions you have the opportunity to share examples of when you have demonstrated values relevant to the Belfast Trust.

NOTE

Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates, and one photocopy of same, issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative.

If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, payslip, National Insurance Card or a birth certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non-appointment.

HSC Values