BHSCT - Community Support Worker - Band 3

Job details

• Branch: Belfast HSCT
• Location: Various locations throughout Belfast
• Directorate: Adult Social & Primary Care Services
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: Permanent
• Opening Date: 09/09/26
• Closes: Wed, 23 September 2026 @ 4:30 PM
• Interview Dates: TBC

Notes

We accept online applications only. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

POST: Community Support Worker Band 3

LOCATION: Recovery Mental Health- Various BHSCT

Grade: Band 3

REPORTS TO: Team Leader Community Mental Health Support Team

RESPONSIBLE TO: Service Manager Adult Mental Health

Job Summary / Main Purpose

The Community Support Workers offer support to individuals with mental health difficulties, in order to maximise their ability to live independently in their own homes. This will involve visitng service users in their own homes and encouraging them to utilise community services.

Main Duties / Responsibilities

1. To work as a member of the multi disciplinary team

2. To provide support to enable Service Users to maintain their existing tenancies in the community.

3. To support Service users to maintain their current tenancy by providing housing support

4. To keep all relevant records up to date and accurate.

5. Advice and support service users in the maintenance of good standards of home care and budgeting skills and advice in the management and security of their homes. Where necessary accompany and support Service users whilst shopping or whilst engaged in other community activities.

6. To work as part of the multi disciplinary team in partnership with service users and carers in planning support and in the development of individual support plans.

7. To support directly an individual or small group to participate in community based activities.

8. To assist service user's overcome problems they might experience whilst participating in community activities, and to accompany and assist service user's in developing an awareness of their locality / local community, thereby promoting community involvement.

9. To enable service user's to increase their capacity for independence and independent decision making.

10. To be available to listen and talk to service users when required.

11. Notify the key worker of any change in the service user's circumstances and maintain all records as instructed by the key worker and report any untoward incident or complaint, or abuse of a vulnerable adult.

12. To contribute to the maintenance of recording on PARIS

13. Assisting service users with filling in forms i.e. Housing Benefit, PIP Forms etc.

14. Assist service users in every detail of their daily living, advising to seek appropriate services, psychiatrists, dentists, doctors, podiatrists etc.

15. Accompany Service Users to outpatients appointments as required.

16. Observe all health and safety regulations, observe correct use of electrical equipment, ensure fire safety procedures are adhered to where applicable and support service users in the reporting procedures for all faults, as and where they require to be passed on to the relevant authority.

17. Attend staff meetings and supervision sessions as required.

18. Contribute to Multidisciplinary meeting as required.

19. Attend and contribute to review meetings of service users upon the request of key workers.

20. To liaise with the Team Leader on all leave entitlements and adhere to the policies and procedures of the Trust.

21. To promote equality of opportunity and good relations as outlined in the Trust's equality scheme.

22. To be aware of the Human rights legislation in relation to the requirements of this post.

23. To comply with statutory regulations, e.g. in relation to health and safety and Service User related legislation.

General Responsibilities

Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:

- At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.

- Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.

- Comply with the Trust's Smoke Free Policy.

- Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.

- Adhere to Equality and Good Relations duties throughout the course of their employment.

- Ensure the ongoing confidence of the public in-service provision.

- Maintain high standards of personal accountability.

- Comply with the HPSS Code of Conduct.

Information Governance/ Records Management

All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt.

For further information on how we use your personal data within HR, please refer to the Privacy Notice available on the HUB or Your HR

Environmental Cleaning Strategy

The Trusts Environmental Cleaning Strategy recognizes the key principle that "Cleanliness matters is everyone's responsibility, not just the cleaners" Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.

Infection Prevention and Control

The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.

This includes:-

Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO '5 moments');

Using the correct '7 step' hand hygiene technique;

Being 'bare below the elbows' when in a clinical environment;

Following Trust policies and the Regional Infection Control Manual (found on intranet);

Wearing the correct Personal Protective Equipment (PPE);

Ensuring correct handling and disposal of waste (including sharps) and laundry;

Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;

Ensuring compliance with High Impact Interventions.

Values

The Belfast Trust aims to recruit staff not only with the right skills but also with the right values to ensure the delivery of excellent patient care and experience. Staff will be expected to be committed to provide safe, effective, compassionate and person centered care by:-

Treating Everyone with Dignity and Respect

Displaying Openness and Trust

Being Accountable

Being Leading Edge

Maximising Learning and Development

By embedding the above values we will make a significant contribution to the delivery of the Trust's Vision.

Personal Public Involvement

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust's ongoing commitment to Personal Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

Clause: This job description is not meant to be definitive and may be amended to meet the changing needs of the Belfast Health and Social Care Trust.

PERSONNEL SPECIFICATION

Community Support Worker Band 3Team Leader Community Mental Health Support Team

5 GCSE's level C or above to include Maths and English

or

Equivalent or higher educational qualification

NVQ level 2 in a care related subject

Or

18 months caring experience in a residential/Nursing/Community/Day Care/Voluntary sector

And

Must undertake the QCF Level 2 Diploma in Health and Social Care within 12 months of commencing post.

Registration, or evidence of initiating the process of Registration, with the NI Social Care Council.

One years experience working with adults with mental health difficulties.

Hold a current U.K. driving licence with access to a car. This Criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to organise suitable alternative arrangements.

All applicants must be able to work a flexible shift pattern, which will include working evenings, weekends and bank and public holidays. (Enhancements are payable) The service is operational 9am - 8pm 7 days a week.Shortlisting by Application Form

A willingness to undertake appropriate training as required to meet the needs of the post.

Completion of QCF level 2 Health and Social Care after one years service. Shortlisting by Application Form

Ability to work as part of a multi-disciplinary Team.

Ability to use own initiative

Good organisational skills with the ability to prioritise own workload.

Effective communication skills.

Experience of working with people with mental health difficulties

Interview / Test

NOTE

Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates, and one photocopy of same, issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative.

If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, Payslip, National Insurance Card or a Birth Certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non-appointment.

Where a post involves working in regulated activity with vulnerable groups, post holders will be required to register with the Independent Safeguarding Authority.

INCLUDE the following section Only Where Relevant for Senior Posts i.e. Band 8a or above

Healthcare Leadership Competencies

Candidates who are shortlisted for interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding leadership role.

The competencies concerned are set out in the NHS Healthcare Leadership Model, details of which can be found at:

http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model.

Particular attention will be given to the following

Inspiring shared purpose

Leading with care

Evaluating information

Connecting our service

Sharing the vision

Engaging the team

Holding to account

Developing capability

Influencing for results

HSC Values

Whilst employees will be expected to portray all the values, particular attention is drawn to the following values for this role