Bereavement Administrator

Job overview

Are you a proactive  proactive and motivated individual who enjoys working in a challenging and busy environment?  If so we want you to support the Bereavement and Tissue Donation Team at Lancashire Teaching Hospitals NHS Trust.

You will provide a professional and courteous “front of house” service for all staff and visitors attending the bereavement centre at, Royal Preston Hospital, acting as a “front of house” service, assisting bereaved families and external agencies with all areas after death, signposting and escalating to the relevant teams as appropriate. The post holder will act as a bridge between services, providing practical and administrative support and guidance where appropriate.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Office working hours are 9am-5pm Friday.

Main duties of the job

You will assist with responding to external and internal telephone queries from staff, patients and others, referring to appropriate person

Working within the Bereavement and Donation  Team to provide information and appropriate signposting to the bereaved.

They will be expected to liaise with a number of specialities at all levels of seniority to advocate for bereaved families, to ensure the timely completion of the Medical Certificate - Cause of Death. To work Closely with Medical Examiner service and other internal and external teams.  Post holders must have good verbal and written communication skills and be able to communicate effectively with people at all levels within the Trust and externally.

Detailed job description and main responsibilities

🤝 Perform an ambassadorial role, representing the Bereavement and Tissue Donation Team

Assisting in the timely completion of the Medical Certificate - Cause of Death

📞 Responding to external and internal telephone queries from bereaved relatives, funeral directors, staff, and others, and referring to the appropriate person.

💬 Communicate with a range of staff, users, and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic, and passing information in a format that is appropriate to the individual request.

Department "Front of House" service acting in a professional, courteous, and customer-focused manner at all times.

Deal with any problems / queries with compassion in a consistent and timely manner, ensuring that all relevant  information is provided to assist in a quick resolution to any problem.

📮 Organising incoming and outgoing post, referring enquiries to the appropriate person if necessary.

💻 Data Entry