Bank Worker - Switchboard Operator

Job overview

We are currently seeking professional and well-presented individuals to join our Switchboard team. Switchboard is a crucial department within Dorset County Hospital and operates 24 hours a day, 7 days a week. The individual must be professional, reliable, have excellent interpersonal skills and with excellent written English skills. You should also have excellent communication skills.

Disclaimer: As a Bank Worker, the nature of your engagement will be seen as on a day-to-day basis. You are entitled to choose whether to accept engagements which will be offered to you. A statement does not constitute a contract of employment, nor is the Trust under any obligation to offer you any engagement or further engagement under these terms. The job description for this Bank role relates to the equivalent substantive position. Whilst engaged by the Trust you would be expected to operate within the requirements of the job description.

Main duties of the job

The Telephonist role will include:

• Dealing with client queries in a polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times.
• Able to maintain confidentiality, professionalism and attention to detail.
• A strong communicator with excellent oral and written communication skills.
• Able to deal with complex issues fast and efficiently putting clients first.
• Managing telephone and email enquiries and maintaining accurate client records against the computer database.
• Manage all queries from customers
• Efficiently manage queries from customers in accordance with processes and guidelines
• Keep up to date with treatment knowledge
• Assist and support other team members
• To assist new starters with information and advice on the direction of calls including listening in after induction.
• Answer all incoming calls in a professional and efficient manner;
• Announce callers when transferring;
• Take accurate messages and distribute accordingly;
• Ad hoc front desk duties as required.
• The receptionist part of this role will include
• Background in working at health or corporate receptionist
• Well-presented, confident, punctual, reliable, intuitive.
• Act in professional, friendly, polite and positive manner with clients at all times.

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.