Job overview
This is a Bank position only
Sponsorship
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.
Are you passionate about making a real difference for the people of Powys? We are looking for an enthusiastic and motivated individual to join our busy Bank Therapies Hub administrative team across Powys
The post holder will be responsible for providing administrative support within the department. You will be handling incoming and making outbound calls to arrange appointments for Powys patients.
You must have good communication skills and be able to remain calm, patient and show empathy in sensitive situations. Teamwork is essential and you must be IT literate.
You will receive induction and training into this role but must possess the key skills required.
Main duties of the job
Deal with incoming referrals/communications and enquiries in a timely manner.
Use discretion in handling confidential information and prioritise workload accordingly.
Use effective interpersonal skills and demonstrate clear communication of details to the service user and staff in a positive manner.
Ensure tasks are completed to the agreed standard within agreed timescales; producing work of the required quality in line with PTHB policy process and procedures.
Provide excellent customer service to exceed expectations by satisfactorily resolving or seeking to resolve enquiries first time.
Receive and deal with a high volume of telephone calls received. Ensure each call is dealt with efficiently to meet the service users’ needs.
Demonstrate effective listening and questioning skills and interpret enquiries in order to handle complex issues, demonstrating responsive reassurance and empathy to resolve incoming queries finding ways to overcoming issues such as not being understood, hearing difficulties, or the patient being elderly.
Detailed job description and main responsibilities
We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Other
Essential
- Flexible approach to work to meet service need
Values
Essential
- Can demonstrate PTHB values
- Able to work on own initiative as well as part of a team
Experience
Essential
- Experience of working in Customer Care or Contact Centre environment
Desirable
- Working with patients
Education/Training
Essential
- Maths and English GCSE level D or above or equivalant qualification
- Level 2 NVQ or equivalent qualification / demonstrable experience
Desirable
- RSA Word / Trained in NHS Systems
Aptitude & Abilities
Essential
- Ability to use IT packages
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
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Applying for this NHS job
This advert is for Bank Therapies Hub Service Advisor with Powys Teaching Health Board in Bronllys, West Wales, Wales. It is listed as a Band 2 Manager and corporate role. The advertised salary is £26,300 per annum pro rata. The contract type is 0 days (Bank- Ad hoc when required). The application deadline is 27 Jul 2026.
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