Bank Receptionist/Administrator

Job summary

Job title: Bank Receptionist/Administrator Location:Silver End SurgerySalary:£12.80 per hourHours:0 (Bank)Help us to deliver great primary care by improving access, outcomes and patient experience.At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.ExcellenceWe strive to do the best we can do and be the best we can be for our patients, emp

Main duties of the job

As a valued member of the Operose Health team, your key duties will include responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. You will be responsible for emailing, scanning, and coding clinical correspondence. Additionally, the role involves processing prescription requests and utilizing other information systems to support efficient workflow processes. We are looking for a person who must be an excellent communicator both spoken and written, well-presented and possessing basic PC skills including Word, Excel, and email use. The candidate must also be able to work within processes/procedures and must be adaptable to varying shifts as required by business needs. An understanding of confidentiality and the ability to use common sense when dealing with situational challenges is essential, as well as the flexibility to work different shifts.

About us

Operose Health is a company dedicated to delivering local primary care on a broad scale. The organization is committed to improving access, outcomes, and patient experience in primary healthcare. Operose Health encourages its employees to embody the company's values and strives to enable them to be their best selves for the benefit of patients and team members. The organization promotes a culture of compassion, understanding, ambition for revolutionizing patient care, resourcefulness through creativity and lifelong learning, and a commitment to excellence in service delivery. Operose Health supports its employees through access to a bespoke learning management system and opportunities for specialization and development. Employee benefits include a cycle-to-work scheme, travel season ticket loans, discount cards, and wellbeing services, all of which contribute to a supportive and encouraging work environment.

Details

• Date posted: 12 August 2026
• Pay scheme: Other
• Salary: £12.80 an hour
• Contract: Bank
• Working pattern: Flexible working
• Reference number: 1536226565
• Job locations: Operose Health, Witham, CM8 3RQ, United Kingdom

Job responsibilities

Job title:Bank Receptionist/Administrator

Location:Silver End Surgery

Salary:£12.80 per hour

Hours:0 (Bank)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• The person must be an excellent communicator both spoken and written.
• Must be well presented
• Must have basic PC skills - will be able to use basic Word, Excel and email.
• Must be able to work within processes/procedures.
• Should be personable, polite and patient. Needs to have empathy with patients, some of whom may not be so patient or polite because of anxiety.
• Needs to be able to remain calm in fraught circumstances.
• Needs to maintain confidentiality and data security.
• Needs to apply common sense when dealing with situations which do not fit the norm.
• Must be adaptable and comfortable dealing with changing priorities.
• Must be flexible to work different shifts as required by business needs.
• Must be a team player.
• An understanding of confidentiality is required and the ability to use own judgment.

Package Description:

How well support you:

• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.