Job overview
Applicants are invited to join our Administration Team supporting The Podiatry and Foot Health Service, on a bank contract. You will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance to the Podiatry clinical teams.
You must possess excellent administrative and time management skills, be highly computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Previous experience of working within the NHS and use of RIO electronic patients record, Summary Care Record & Oracle would be an advantage.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
The post holder will be responsible for receiving a high volume of telephone calls, to arrange and reschedule patient appointments, processing new referrals and producing the relevant paperwork for clinical staff, providing support to the clinical team answering general IT and RIO-related queries as necessary, to distribute and place stock orders for clinic locations across Shropshire, Telford & Wrekin.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person specification
Experience
Essential
- Good interpersonal skills
- Demonstrable general customer care experience
- Demonstrable general administration experience
- Ability to work without direct supervision and use initiative as appropriate
Knowledge and Skills
Essential
- A good working knowledge of Microsoft Office systems
- High level of accuracy and attention to detail
- An appreciation of the importance of maintaining confidentiality as appropriate to the role
- Ability to work flexibly to meet the changing needs of the service/ organisation
Training and Qualifications
Essential
- RSA II or equivalent experience (example ECDL)
- Good standard of education (e.g. GCSE level or equivalent)
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Applying for this NHS job
This advert is for BANK Health Care Administrator with Shropshire Community Health NHS Trust in Shrewsbury, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata / per annum. The contract type is Bank. The application deadline is 29 Jul 2026.
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