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Job overview
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We’re committed to improving the health and experience of our patients and residents, working with partners across the North Central London Integrated Care System (ICS) - including Councils, providers, GPs, and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first.
Main duties of the job
As an ICB, we’re focused on: • improving outcomes in population health and healthcare • tackling inequalities in outcomes, experience, and access • enhancing productivity and value for money • helping the NHS support broader social and economic development. We’re ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We’re proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.
Complex Care Administrator: • Will provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and back log clearance. • Will be the first point of contact for all CHC appeals. • Will liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely. • Will independently co-ordin ate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports.
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Experience
Essential
- Ability to manipulate data in spreadsheets, and present information in different formats i.e. graphs, charts etc.
- Ability to translate performance reports into operational action.
- Accuracy and attention to detail
- Good telephone and interpersonal skills
- Empathetic and able to stay calm under highly emotional conversation with members of the public and other stakeholders.
- Able to present reports to the heads of service, clinical leads or other middle to senior management staff routinely or when required.
- Good knowledge an understanding of confidentiality and data governance.
- Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
- Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
- Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
- Microsoft Office working knowledge with intermediate keyboard skills
Desirable
- Create, develop and maintain excel databases, presenting, concerns, progress information, monitor, and draft, improvement plans
Key Attributes
Essential
- Understanding and commitment to the principles, practices and promotion of equality and diversity
Skills and Knowledge
Essential
- Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads.
- Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
- Microsoft Office working knowledge with intermediate keyboard skills
Education/Qualification
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Knowledge of administrative procedures, project management or information analysis in CHC
- Basic knowledge of project principles
- Previously worked in similar position within the public sector
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Knowledge and familiarity of various computer packages used within the NHS.
- Knowledge of data protection principles.
- Knowledge and understanding of confidentiality. Clear knowledge of the importance of Health & Safety Regulations in the workplace.
- Fully conversant with Microsoft Office Software, and advanced keyboard skills
- Working within an office environment.
- Significant experience at Senior Secretary/Administrator level within the NHS.
- Significant experience of working within a busy and high-profile environment with complex issues, competing priorities and workloads.
- Knowledge of an extensive range of NCL policies and procedures.
- Experience of taking minutes and action notes at meetings.
- Touch typist with a minimum typing speed of 40 – 60 words per minute.
- Establish and maintain office administrative processes, procedures, and systems.
- Create, develop, and maintain Excel databases, presenting concerns, progress information, monitor and draft improvement plans.
- Ability to successfully negotiate solutions, resource and time skills using tact and persuasion.
- Skills for supporting project management.
- Skills for managing aspects of projects ensuring they meet financial targets.
- Co-ordination of complex processes and pathways
Desirable
- Management / Supervisory qualification.
- Minute taking qualification.
- RSA III typing qualification or equivalent skills and knowledge.
- Knowledge of Continuing Health Care.
- Knowledge of NHS Funded Nursing Care.
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Applying for this NHS job
This advert is for Bank Complex Care Administrator with Central London Community Healthcare NHS Trust in London, London, England. It is listed as a Administrative and IT role. The advertised salary is £19.68. The contract type is Bank. The application deadline is 17 Aug 2026.
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