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Job summary
Working with a busy primary care team, you'll be the first point of contact for patients, helping them access the right care at the right time. You'll play a key role in creating a positive experience for patients, carers and visitors. As part of a supportive admin team, you'll help services run smoothly across GP practices and the Care Navigation Hub. Your work helps people get the help they need quickly and safely, improving their overall care journey.
Main duties of the job
What you'll do:
- Welcome and support patients, responding to enquiries face to face and by phone
- Signpost patients to appropriate services following care pathways
- Manage appointments and update records using Electronic Patient Record (EPR) systems
- Handle incoming and outgoing communications accurately and in a timely way
- Support team tasks, meetings and improvements to admin processes
What we're looking for:
- Strong communication and customer care skills
- Experience in an office or admin role, or transferable skills
- Good organisation and ability to manage your own workload
- Confidence using IT systems and maintaining accurate records
- A team-focused approach and willingness to be flexible to meet service needs
About us
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.
Details
- Date posted: 29 June 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year pa/pr
- Contract: Bank
- Working pattern: Flexible working
- Reference number: 810-8114352
- Job locations: The Quays Medical Centre, 2nd Floor Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SA, United Kingdom
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on this role.
Person specification
Knowledge
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
Desirable
- Knowledge of other Microsoft packages
Experience
Essential
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
Qualifications
Essential
- NVQ Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill
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Applying for this NHS job
This advert is for Bank Care Navigator with City Health Care Partnership CIC in Hull, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 a year. The contract type is Bank. The application deadline is 20 Jul 2026.
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