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Job overview
At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists and specialist application support staff.
We are looking for an enthusiastic and highly motivated Senior Microsoft 365 Technician with an excellent understanding and knowledge of Microsoft products, network, infrastructure and systems support to join our ICT team. Adding to the wealth of knowledge already within the team.
Main duties of the job
The ideal candidate will understand service needs and business impact, proactively supporting issue resolution, and responding at pace to demands in the live environment.
The main duties is to participate in the provision of an effective, efficient and high quality technical support service for BSMHFT staff ensuring that all support calls regarding ICT technical issues and infrastructure are recorded and dealt with in a timely and efficient manner in accordance with ICT services standards.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Skills
Essential
- Ability to communicate effectively on technical subjects with technical and non-technical staff at all levels
- Proven ability to trouble shoot technical issues exercising excellent problem solving skills in situations without guidance or supervision
- Ability to work on own initiative and produce accurate work
- Ability to work under pressure and prioritise own workload.
- Ability to produce reports and technical documentation
Desirable
- Supervisory and team Leading Skills
Knowledge & Experience
Essential
- Practical experience of M365 technical support environment
- Good working knowledge of Microsoft Active Directory and Azure AD
- Excellent up to date knowledge of M365 AI and Automation solutions
- Knowledge of PC operating systems including Microsoft Windows 11 and M365 Office applications
- Good working knowledge of the latest Windows server Operating systems.
- Working knowledge of LANs/ WAN/Server services
Desirable
- Good working knowledge of using Microsoft Power Platform (Copilot Studio, Power Automate, Power Apps)
- Experience of supporting hybrid environments (on-premises and cloud)
- Awareness of current IT legislation
Training & Qualifications
Essential
- Degree or equivalent qualification or experience
Desirable
- Understanding of ITIL Service Management
- Successful industry recognised training courses with certification of completion, for example Microsoft Certified Training Centre
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Applying for this NHS job
This advert is for Band 5 Senior Microsoft 365 Technician with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum, pro rata. The contract type is 12 months (Fixed term). The application deadline is 13 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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