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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
22 listedRequirements the employer expects applicants to meet.
- Others
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Others
Ability to work without direct supervision
- Others
Reliability – good time keeping
- Experience
Previous experience of working with the public and/or patients in a healthcare environment
- Experience
Experience of interaction with all levels of staff
- Experience
Previous administrative and organisational experience
- Experience
Experience of dealing with non-routine and complex problems
- Skills and aptitudes
Excellent written and verbal communication skills
- Skills and aptitudes
Excellent organisational skills with meticulous attention to detail
- Skills and aptitudes
Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Skills and aptitudes
Understanding patient confidentiality
- Skills and aptitudes
Knowledge of Cerner
- Skills and aptitudes
Ability to use databases
- Royal Free World Class Values
Demonstrable ability to meet the Trust Values
- Personal qualities and attributes
Ability to maintain excellent communication channels and good customer services
- Personal qualities and attributes
Maintain a high level of professionalism in manner
- Personal qualities and attributes
Ability to work under pressure and use own initiative to prioritise tasks
- Personal qualities and attributes
Good interpersonal skills having a friendly and approachable manner
- Personal qualities and attributes
Proactive, forward-thinking, quick problem solving attitude
- Education and professional qualifications
RSA 2 or RSA 3 word processing/typing or equivalent experience
- Education and professional qualifications
Knowledge of medical terminology
- Education and professional qualifications
English and Maths at GCSE level or equivalent
Desirable
8 listedAdditional qualities the employer would prefer.
- Others
Ability to work flexibly to accommodate peaks and troughs of activity
- Experience
Experience of managing and prioritising own workload and working to deadlines
- Skills and aptitudes
Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Skills and aptitudes
Ability to confidently interact and share knowledge with staff at all levels
- Skills and aptitudes
Proof of continuous learning and development
- Skills and aptitudes
Ability to learn and assimilate information quickly
- Education and professional qualifications
Diploma level qualification or equivalent experience
- Education and professional qualifications
Courses / further study attended to demonstrate evidence of personal development
Job overview
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Main duties of the job
An opportunity has arisen for a full time Clinical Pathway Navigator to join the Pain Management department. We are looking for a positive and motivated person with an eye for detail to join our team. The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
Previous experience of working with the public and/or patients in a healthcare environment Experience of interacting with staff at all levels Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Band 4 Clinical Pathway Navigator with Royal Free London NHS Foundation Trust in London, England. It is listed as a Navigator (discipline unspecified) role. The advertised salary is £33262.00 to £36027.00. The contract type is Permanent. The application deadline is 04 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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