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Job overview
The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Main duties of the job
To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.
Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Experience
Essential
- Experience of working in a public/patient facing role
Desirable
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and aptitudes
Essential
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal Qualities & attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Education & professional Qualifications
Essential
- NVQ Level 3 or Equivalent
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Applying for this NHS job
This advert is for Band 3 Ward Clerk with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 06 Aug 2026.
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