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Job overview
An opportunity has arisen for an enthusiastic and well-motivated individual to join Therapy Services in the post of Surgical Appliance Assistant/ Administrator. This post is based at Barnet and Chase Farm hospitals, with occasional cross cover at Royal Free Hospital. We are seeking to appoint a dynamic individual to work within our busy service. Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to prioritise their own workload, and to work independently. Excellent communication and interpersonal skills are essential for this role.
This role is 30 hours a week and will be cross site between Barnet and Chase Farm Hospital
Main duties of the job
- To assist the Orthotic manager in the delivery of the Surgical appliances service to patients.
- To provide administrative support for the Surgical appliance department.
- To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.
- To be responsible for the provision and fitting of prescribed Orthoses under the guidance of the Orthotic manager. After appropriate training and competency attainment the post holder will be required to work without direct supervision.
- To provide prescribed orthotics to patients who have been previously
assessed by any Allied Health Professionals, Medical or Senior nursing
team, Orthotic manager, Orthotist.
- To provide alternative or repeat orthoses without the direct supervision
but under the direction of the relevantly qualified Orthotic manager or
Orthotist.
- To document and report back the orthotic provided and the patient’s response to this in the relevant records in line with national and local standards. · To undertake routine maintenance checks of clinical areas and equipment within designated clinical areas.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Others
Essential
- Able to comply with trust manual handling guidelines
Experience
Essential
- Previous experience of working with the public
- Experience of administrative work
- Experience of working in a team
Desirable
- Previous experience working with people within healthcare or customer service role
Skills and aptitudes
Essential
- Ability to work under pressure and prioritise between urgent and routine tasksility to work under pressure and prioritise between urgent and routine tasks
- Ability to work as part of a team
- Good time management skills
- Able to prioritise between urgent and routine tasks
- Able to work flexibly
- Able to demonstrate strong interpersonal skills
- Ability to work alone and use initiative
- Ability to communicate effectively and efficiently in writing
- Proficient with computers, including use of MS Word, Excel and Powerpoint
- Good organisational skills
Desirable
- An understanding of role of therapies and how admin can support this
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal Qualities & attributes
Essential
- Aware of own limitations
- Demonstrates assertiveness
- Self-motivated
- Pays attention to detail
Education & professional Qualifications
Essential
- Maths and English to GCSE level or equivalent
Desirable
- Higher education qualification (eg NVQ)
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Applying for this NHS job
This advert is for Band 3 Surgical Appliance Assistant / Administrator with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 per annum inclusive of HCAS pro rata. The contract type is Permanent. The application deadline is 23 Jul 2026.
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