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Job overview
The Team Administrator is an exciting role supporting South Unplanned Community Nursing Teams with the administrative function that enable clinical care to be delivered in patient homes. The vacancy is for 1 post working 37.5 hours over a 7 day rota which includes weekends and bank holidays (enhancements paid for weekend and bank holiday shifts). Current hours will be between 0800-1800.
Main duties of the job
To work closely with clinical staff utilising electronic patient systems to support management of urgent referrals and allocation of clinical visits.
To provide a comprehensive administrative support to the Integrated Multi-Disciplinary Team including typing of letters, minutes of meetings and other documentation.
Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation. Undertake office duties such as photocopying and replenishing information as required by the District Nurses.
Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.
Detailed job description and main responsibilities
To provide a comprehensive administrative support to the Team including typing of letters, minutes of meetings and other documentation. Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation. Use of systems including microsoft word, outlook and excel aswell as other NHS systems including RIO, ESR, CIF, Healthroster and stock ordering systems.
Undertake office duties such as photocopying and replenishing information as required by the team.
Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.
Part of the interview process will include an English and Maths Test.
Person specification
Skills
Essential
- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills.
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Understanding of the importance of confidentiality and the Data Protection Act
Desirable
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of Rio
Experience
Essential
- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
Desirable
- Experience of filing systems
Qualifications
Essential
- GCSE English Grade C or above or equivalent/or equivalent experience GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Personal Qualities
Essential
- Ability to work effectively as a team member
- Ability to make a positive contribution to effective team work
- Reliable and punctual showing good time management skills
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- Shows flexibility and initiative in planning workload
Desirable
- Able to travel across the city
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Applying for this NHS job
This advert is for Band 3 South Unplanned Community Nursing Team Administrator with Birmingham Community Healthcare NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Fixed term: 12 months (there is a requirement to cover weekend and bank holidays). The application deadline is 20 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (06 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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