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Job overview
To support the work of the London Breast Screening Administrative Hub team by accurate, efficient and timely execution of essential operational activities that support the Hub Call centre and all related administration functions, under the lead of the Office Manager and Service Manager.
Main duties of the job
To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure. To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence.
To be fully competent in all administration functions required by the London Breast screening Administrative Hub. All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others’ work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training.
To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets. Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.
Detailed job description and main responsibilities
Please see attached job description for more detail around main responsibilities and specification requirements
Person specification
Others
Essential
- Light Physical work
- Motivated and Independent
- Good Team Player
- Flexibility
Skills and aptitudes
Essential
- Good organisational skills
- Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
- Able to sustain meticulous attention to accuracy and detail
- Good level of verbal and written communication
- Good interpersonal and listening skills
- Able to handle difficult and distressing situations effectively
- Able to prioritise own workload to set and meet deadlines
- Able to compose correspondence and reports
- Able to work as part of a team
- Punctuality
- Able to present information to others
Desirable
- Able to sustain meticulous attention to accuracy and detail
- Good interpersonal and listening skills
Experience and Knowledge
Essential
- Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
- Experience of undertaking detailed, intensive work in a busy administrative environment
- Experience of using information technology such as Word and Excel in work-related activities
- Demonstrate awareness of issues around confidentiality
- Ability to work independently and under pressure
- Good knowledge of Microsoft systems including word, excel and outlook
Desirable
- Working knowledge of the NHSBSP
- Training delivery experience
Royal Free World Class Values
Essential
- Demonstrate ability to meet the Trust values
Personal qualities and attributes
Desirable
- Good knowledge of the NHS breast screening programme
- Good knowledge of the National Breast Screening System (NBSS)
Education & professional qualifications
Essential
- 5 GCSE's or equivalent
- Key skills level 2 in Literacy or equivalent
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Applying for this NHS job
This advert is for Band 3 Senior Admin Officer - London Hub with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Administrative and IT role. The advertised salary is £30,630 - £32,346 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 17 Aug 2026.
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