Job overview
An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Older Adults Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As a receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the building, and you must present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
- Relevant experience of working in a healthcare setting
Desirable
- Working knowledge of RiO
Experience
Essential
- Experience in dealing with a range of disciplines in healthcare and sensitive situations
- Experience in a customer focussed environment
Desirable
- Experience of working in a healthcare client faced organisation
Qualifications
Essential
- GCSE English or equivalent
Desirable
- NVQ level II in Business Admin or equivalent, plus relevant experience, or prepared to work towards
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Applying for this NHS job
This advert is for Band 3 Receptionist/Administrator - Ashcroft with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 28 Jun 2026.
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