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Job overview
An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.
Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.
Main duties of the job
To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.
Working Pattern
Week 1 - Wednesday 07.30-10.30, Thursday 7.30 - 15.30, Friday 08.00 - 18.00,
Week 2 - Monday 07.30 - 15.30, Thursday 07.30 - 5.30, Saturday 09.00 - 15.00, Sunday 15.00 - 22.00
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person specification
Essential
Essential
- Previous Training in Reception/Switchboard role
- Familiarity with Microsoft Office software packages, Word, Excel and Outlook
- Experience of working in a busy reception area.
- Experience of working in a customer facing role
Desirable
- English to GCSE Grade C, or equivalent
- Experience of working in a Mental Health environment/Healthcare setting
- RiO Trained
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Applying for this NHS job
This advert is for Band 3 Receptionist - Switchboard Operator with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum, pro rata. The contract type is Permanent. The application deadline is 03 Aug 2026.
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